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Skills

  • Field safety enforcement
  • Time management
  • Organization
  • Faulty circuit repair
  • Customer satisfaction optimization
  • Educating customers
  • Communications
  • Hardware failure analysis
  • Field equipment testing
  • Collaborative team support

Work Experiences

  • Accurately diagnosed technical issues on first inspection 81% of the time.
  • Assembled, aligned, and operated testing devices, accurately diagnosing technical issues on first inspection 85% of the time.
  • Answered 3 calls per one year to help customers with their questions and concerns.
  • Addressed site-specific system requirements.
  • Assisted with setup and configuration of Asana, achieving compliance with Scrum Master standards.
  • Collaborated with cross-functional teams.
  • Achieved 38% fewer support tickets.
  • Diagnosed and resolved complex integrated customer issues for voice, data, VoIP, and CTI application implementation, add-on, maintenance, and support.
  • Connected 16 devices.
  • Completed installations in 6 months.

Summaries

  • Achieved a 28% reduction in incidents.
  • Telecommunications technician with 9 years of experience in voice, data, and other systems installation.
  • Consistently reduced downtime.
  • Contributed to a reduction in safety incidents by 16%.
  • Consistently maintained high safety standards.
  • Contributed to reducing service response times by 8 hours.
  • Field Technician Assistant is a multi-talented Field Technician Assistant who is consistently rewarded for planning and operational improvements.
  • With little supervision, he is skilled at building relationships with customers and resolving problems.
  • Clear understanding of team leadership and client relations as well as project management training.
  • Within Miscellaneous, senior Field Technician Assistant and outstanding performer in cross-functional collaboration and process improvement.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Diagnosed and repaired process machinery malfunctions, reducing production downtime by 8 hours weekly.
  • Supported the installation of metric systems at geographically remote sites, contributing to timely and within-budget project completions.
  • Consistently exceeded service request completion targets by 3 days by leveraging in-depth knowledge of Power BI.
  • Implemented energy-efficient solutions that resulted in equipment longevity increases of 69% over 2020 period.
  • Reduced costs by 19% annually through careful inspection and early detection of wear in standard field equipment.
  • Optimized field data transmission systems to minimize signal loss, enhancing real-time data accuracy by 71% for Vantage.
  • Played a key role in rolling out SAP tracking systems that improved field response accuracy by 46%.
  • Assisted in the deployment of Salesforce remote monitoring solutions, achieving 64% increase in data accuracy and reliability.
  • Assisted in the successful deployment of Microsoft Excel equipment for high-profile clients, earning commendation for project efficiency.

Affiliations

  • Project Management Institute (PMI)
  • CompTIA A+ Certification
  • Occupational Safety and Health Administration (OSHA 30)
  • Telecommunications Industry Association (TIA)
  • Association for the Advancement of Cost Engineering (AACE)
  • Toastmasters
  • International Facility Management Association (IFMA)
  • National Fire Protection Association (NFPA)
  • Project Management Institute
  • American Marketing Association

Certifications

  • Certified Safety Professional (CSP) - Meridian
  • Microsoft Certified Azure Fundamentals 2024
  • Technical Standardization Training – Summit Group
  • CompTIA Security+
  • Basic Electrical Safety Training – Cedar Works
  • Certified Communications Professional – Brightline
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Electronics Technician (CET) – Cedar Works
  • Certification in Remote Monitoring Solutions – Columbus
  • FCC General Mobile Radiotelephone Operator License (GROL)

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