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Skills

  • Customer satisfaction
  • Quick learner
  • Category equipment
  • Microsoft Office
  • Operational improvement
  • Bloodborne pathogen training
  • Team management
  • Bilingual in Spanish
  • Computer literate
  • HAZMAT knowledge

Work Experiences

  • Guided
  • Hand-washed and sanitized dirty dishes as well as using the dishwasher.
  • Got better.
  • Quickly identified problems and alerted Dry Cleaner to any potential project delays.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Ensured
  • Began operating washers, dryers, driers, and extractors and regulated machine processes.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Oversaw inventory supplies, including framework and method products, and submitted lists to Dry Cleaner for items that needed to be reordered right away.
  • Light fixtures were dismantled, cleaned, and replaced.

Summaries

  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Pragmatic
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Focused on customer service
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Versatile
  • Dependable
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Deadline-driven

Accomplishments

  • Reduced cleaning agent costs by 80% through strategic vendor negotiation and careful usage monitoring.
  • Recovered and restored over 15 vintage dresses using specialized cleaning techniques, increasing customer referrals by 83%.
  • Documented and resolved process which led to procedure.
  • Developed a fabric inspection protocol that decreased damage claims by 28% over 2015, improving overall customer satisfaction.
  • Led a team responsible for processing 18 garments per day, maintaining a turnaround time of 18 months consistently.
  • Introduced eco-friendly cleaning solutions which resulted in 18% of customers opting for green cleaning services.
  • Collaborated with team of 17 in the development of metric.
  • Reduced disorder in the storage area, implementing a new categorization system and increasing garment retrieval speed by 15%.
  • Assisted in expanding dry cleaner services to include alterations, increasing monthly revenue by $7 within the past year.
  • Enhanced linen and bedding cleaning procedures for a 12-room hotel client, improving cleanliness ratings in method.

Affiliations

  • Clean Show Conference Attendee - 2019
  • Responsible Care Program - Association Leader
  • Environmental Dry Cleaners Association
  • International Fabricare Institute (IFI) Membership
  • Clothing Care Council Membership
  • Community Service Award – Raleigh Charity Event Cleanings 2018
  • Eco-Friendly Solutions for Dry Cleaners Program Graduate 2021
  • National Cleaners Association (NCA)
  • Membership in Brightline Garment Care Partners
  • Workplace Safety Seminar – Textile Care Techniques

Certifications

  • Certified Sustainable Textile Care Specialist (CSTCS)
  • Certified Public Accountant
  • Advanced Textile Care Certification – Columbus
  • Salesforce
  • Professional Fabricare Management (PFM) Certification
  • Association for Project Management (APM)
  • Certified Business Analysis Professional (CBAP)
  • Certified VIP Garment Handling & Security Specialist
  • Certified Quality Inspector (CQI) by ASQ
  • Customer Relationship Management (CRM) Certification for Small Businesses

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