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Skills

  • Foreclosure trend analysis
  • Packaging and labeling knowledge
  • Strategy implementation
  • Project organization
  • Budgets
  • Customer Retention Improvement
  • Goal-oriented project management
  • Communications
  • Compliance with federal and state regulations
  • Pipeline management

Work Experiences

  • Assisted over 69% in retaining homes.
  • Approved 5+ loan modification terms on the spot.
  • Audited REO portfolio, reducing vacancy compliance violations by 34% through strategic outreach and contractor education.
  • Achieved settlements in 15% of cases.
  • Looked for industry trends on social media and through online sources.
  • Extensions and improvements to food product lines were developed by me.
  • Performed three years inspections of production lines to ensure a sanitary environment.
  • Conferred with flavor experts, marketing specialists, and process engineers to solve common problems, such as initiative and standard.
  • Achieved a 28% reduction in service quality complaints.
  • Reduced the use of category additives in Workday through implemented.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Produces prototypes, samples food on a regular basis, and makes product improvements.
  • Adept at implementing risk management protocols.
  • Achieved a 57% success rate.
  • Achieved a reduction of 46%.
  • Professional with experience in food processing, production, and quality control who is energetic and hardworking.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in stakeholder engagement and team leadership backed up by Miscellaneous training.
  • Achieved a 39% cure rate in delinquency negotiations.
  • Achieved over 40% of families avoiding foreclosure.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Documented and resolved framework which led to program.
  • Led training workshops for junior loan officers on property preservation best practices, improving team productivity by 29%.
  • Recognized for outstanding customer advocacy by resolving 3 escalated foreclosure cases in under 12 days, achieving favorable outcomes in 41% of cases.
  • Met and exceeded client expectations in 75% of cases by resolving escalated borrower disputes through effective loan servicing.
  • Actively contributed to corporate foreclosure policy revisions, resulting in a 59% reduction in case backlogs during 2017.
  • Partnered with third-party vendors to ensure timely property maintenance and occupancy checks, reducing incidences of vacant property violations by 40%.
  • Collaborated with cross-functional teams to streamline loan modification processes, cutting the approval time by 10 days.
  • Assisted 3 families with foreclosure alternatives counseling, preventing foreclosure in over 67% of cases via loan modification or forbearance plans.

Affiliations

  • National Affordable Housing Management Association (NAHMA)
  • National Association of Social Workers
  • National Association of Default Professionals (NADP)
  • Property Preservation Contractors Association (PPCA)
  • American Marketing Association
  • Federal Housing Finance Agency (FHFA) Affiliations
  • Residential Property Management Professional (RPM) Certification
  • National Apartment Association (NAA)
  • International Council of Nurses
  • Jaycees

Certifications

  • Certified Foreclosure Social Worker (CFSW)
  • Consumer Credit Counseling Certification (CCC)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Fraud Examiner (CFE) - Financial Institution Specialization
  • Litigation Practices in Foreclosure Professional Certification (LPFP)
  • Certified Negotiation Specialist in Real Estate (CNS-RE)
  • Servicing Management Career Path Certification (SMCPC)
  • Foreclosure Basics Certification Brightline
  • Certified Business Analysis Professional (CBAP)
  • Mortgage Bankers Association (MBA) Servicing Certificate

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