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Skills

  • Operational improvement
  • Client communication skills
  • Process optimization
  • Project organization
  • Cross-functional collaboration
  • Foreclosure prevention
  • Goal-oriented project management
  • Customer advocacy
  • Team management
  • Legal Team Collaboration

Work Experiences

  • Audited REO portfolio, reducing vacancy compliance violations by 34% through strategic outreach and contractor education.
  • Achieved a 66% improvement in customer satisfaction scores.
  • Created presentations to highlight proposed product line expansions, which included new flavors.
  • Reduced the use of category additives in Workday through implemented.
  • Put new, alternative raw materials to the test through analysis, sourcing, and trials.
  • Performed research using method and category lab equipment that I operated and maintained.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assisted in obtaining insurance benefits for property repairs.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Conducted market research on the most recent technologies and current markets in order to develop new product concepts, and I was successful in developing over 16 new products.

Summaries

  • Achieved success through strategic borrower engagement.
  • Collaborated with Loss Mitigation and Legal departments.
  • Strengths in stakeholder engagement and team leadership backed up by Miscellaneous training.
  • Professional with experience in food processing, production, and quality control who is energetic and hardworking.
  • Clear understanding of project management and vendor management as well as strategic planning training.
  • Accelerated deed-in-lieu processing by 28%.
  • Collaborative team member.
  • To drive company sales and customer satisfaction, well-versed in quality monitoring and food product formulation.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Adept at implementing loss mitigation strategies.

Accomplishments

  • Led training workshops for junior loan officers on property preservation best practices, improving team productivity by 29%.
  • Recognized for outstanding customer advocacy by resolving 3 escalated foreclosure cases in under 12 days, achieving favorable outcomes in 41% of cases.
  • Oversaw the preservation of 14 properties across multiple regions, ensuring compliance with HUD and investor guidelines, reducing repair costs by 21%.
  • Developed training materials for 9 employees on foreclosure processes, resulting in fewer procedural errors and a 69% uplift in team efficiency.
  • Resolved product issue through consumer testing.
  • Reduced contractor response time by 13 days by implementing a proactive follow-up system, leading to quicker property preservation efforts.
  • Completed pipeline management for 10 cases, consistently meeting deadlines and mitigating foreclosure risks.
  • Analyzed complex borrower financials and managed workout negotiations, successfully restructuring loans for 49% of at-risk homeowners.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided expert guidance in loss prevention strategies that led to a 69% reduction in non-performing assets.

Affiliations

  • State Mortgage Compliance Association of Austin
  • Association for Supply Chain Management (APICS)
  • Federal Housing Finance Agency (FHFA) Affiliations
  • Society of Human Resource Management
  • International Property Maintenance Code (IPMC) Certification
  • Association of Information Technology Professionals
  • American Society for Asset Management (ASAM)
  • Association for Computing Machinery
  • Freemason
  • National Association of Realtors (NAR)

Certifications

  • Certified Foreclosure Social Worker (CFSW)
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Certified Loss Mitigation Professional (CLMP)
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • Certified Property Preservation Professional (CPPP)
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Mortgage Professional (CMP)

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