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Skills

  • Problem resolution
  • Food preparation
  • Ordering cleaning supplies
  • Product testing
  • Team management
  • MS Office
  • Strong verbal communication
  • Confidentiality
  • Clerical support
  • Conflict resolution

Work Experiences

  • Achieved a 80% increase in daily task completion.
  • Collaborated with in-house training teams to deliver ongoing education to staff about emerging cleaning technologies and techniques.
  • Managed the hotel's laundry workflow so that guest laundry requests could be fulfilled in under 8 hours.
  • Cleaned elevators, glass, and planters in public areas such as the lobby, pool, and public restrooms.
  • Was in charge of a team of 11 housekeepers.
  • Achieved a 67% improvement in guest health perceptions.
  • Achieved a 76% improvement in daily room turnover rates.
  • Achieved a 17% reduction in negative feedback.
  • Achieved a 76% increase in cleaning efficiency.
  • Kept tabs on expenses and inventory to ensure accurate budgeting.

Summaries

  • Motivated Housekeeping Team Leader with experience managing large-scale projects, including budgeting and administration.
  • Reliable Housekeeping Team Leader with 6 years of cleaning industry experience.
  • Within Miscellaneous, senior Housekeeping Team Leader and outstanding performer in workflow optimization and performance reporting.
  • Accomplished results within 18 months.
  • Housekeeper with 10 years of experience cleaning rooms.
  • Accelerated team productivity.
  • Bathroom and kitchen maintenance is a strong suit, as is providing high-quality hotel and motel services.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Weekly availability of 5 hours, including evenings and weekends.
  • Top-producing salesperson and industry expert in Miscellaneous.

Accomplishments

  • Established
  • Consulted
  • Reduced
  • Documented
  • Improved
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Designed a cleaning process timeline that saw cleaning-related staff errors decrease by 42% within one year.
  • Implemented new housekeeping schedules based on room occupancy rates, contributing to a 16% boost in staff productivity.
  • Collaborated with other department heads to integrate continuous improvement practices across housekeeping, resulting in a 56% efficiency boost.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.

Affiliations

  • International Association of Administrative Professionals
  • Freemason
  • International Executive Housekeepers Association (IEHA) Member
  • Affiliated with the International Sanitary Supply Association (ISSA)
  • Organizer of Monthly Housekeeping Best Practices Workshops
  • Hospitality Financial and Technology Professionals (HFTP) Association
  • International Council of Nurses
  • Completed Hotel Housekeeper Leadership and Management Program, 2018
  • National Association of Social Workers
  • Association for Computing Machinery

Certifications

  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute (AHLEI)
  • Hospitality Procurement & Negotiation Skills Certification - standard
  • Procurement Management Certification for Housekeeping - Lakeside Partners
  • Leadership and Management Certificate for Hospitality - method
  • Cisco Certified Internetwork Expert (CCIE)
  • Green Cleaning Management Certification - Green Business Certification Inc. (GBCI)
  • Cisco Certified Network Associate (CCNA)
  • Advanced Cleaning Methodologies Certificate - system
  • Supplier Relationship Management Certification – Harbor & Co.
  • Microsoft Certified Systems Engineer (MCSE)

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