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Skills

  • Strong verbal communication
  • Dinner service planning
  • Communications
  • Data analysis
  • Process improvement
  • Cross-departmental collaboration
  • Conflict resolution
  • Pricing tool development
  • Hazardous chemical training
  • Interpersonal and written communication

Work Experiences

  • Analyzed housekeeping operations data monthly, identifying trends that improved team’s KPIs by 35% across 18 months.
  • Provided new Housekeeping Team Leaders with training on all departmental procedures as well as assistance in locating required procedure items and cleaning supplies.
  • Managed the hotel's laundry workflow so that guest laundry requests could be fulfilled in under 8 hours.
  • Avoided the need for temporary staff.
  • Collaborated with front office and maintenance departments.
  • Assisted in deep cleaning of ServiceNow.
  • Achieved a 67% improvement in guest health perceptions.
  • Schedules, shift reports, and other business paperwork were all completed by me.
  • Collaborated with in-house training teams to deliver ongoing education to staff about emerging cleaning technologies and techniques.
  • Quickly responded to patron requests for linens and initiative items, resulting in a 17% increase in customer satisfaction on company scorecards.

Summaries

  • Design and development of successful program embedded software applications in the past.
  • Highly organized and team-oriented, with a strong emphasis on customer satisfaction.
  • Housekeeper with 10 years of experience cleaning rooms.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Reliable Housekeeping Team Leader with 6 years of cleaning industry experience.
  • Housekeeping Team Leader with 4 years of successful project management and performance reporting experience.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Inspection, inventory, and supply management expertise, as well as organizing laundry services.
  • Achieved 30% fewer room cleanliness errors.
  • Due to 14 years in the Miscellaneous sector, attentive individual with superior cleaning skills.

Accomplishments

  • Improved
  • Monitored
  • Implemented a standardized cleaning protocol that improved guest satisfaction scores by 19% within three years.
  • Generated and analyzed data from staff performance logs, driving continuous improvement initiatives that boosted cleanliness scores by 69%.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Streamlined
  • Solved
  • Increased
  • Advised
  • Developed tailored training plans that increased team efficiency by 71% and decreased room preparation errors within several months.

Affiliations

  • Occupational Safety and Health Administration (OSHA) Certification for Safe Cleaning Practices
  • Association for Supply Chain Management (APICS)
  • Volunteer for Columbus's Sustainable Cleaning Initiative
  • Society of Women Engineers
  • Rotary International
  • Professional Housekeepers Association (PHA) Member
  • Association of Information Technology Professionals
  • Chairperson for Resort Housekeeping Consortium, Columbus
  • Completed Hotel Housekeeper Leadership and Management Program, 2018
  • Hospitality Cleaning Association Certified Professional Cleaner

Certifications

  • Advanced Inventory Management Certification for Hospitality - standard
  • Certified Green Cleaning Professional (CGCP) - Green Clean Institute
  • Guest Service Gold Certificate - American Hotel & Lodging Educational Institute (AHLEI)
  • Certified Hospitality Housekeeping Executive (CHHE) - American Hotel and Lodging Educational Institute (AHLEI)
  • Certified Guestroom Attendant (CGA) - American Hotel & Lodging Educational Institute (AHLEI)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Housekeeping Compliance Certification - metric
  • Advanced Cleaning Methodologies Certificate - system
  • OSHA Cleaning Certification for Environmental Services (EVS) - framework

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