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Skills

  • Change management during system transitions
  • Compliance with local and national regulations
  • Commercial property
  • KPI-driven system performance optimization
  • Customer service
  • Cybersecurity frameworks implementation
  • Cross-functional team coordination
  • Capital expenditure management
  • IT security audits and system vulnerability reduction
  • Energy-efficient technology integration

Work Experiences

  • Improved the quality of the event space by collaborating with construction crews and contractors on maintenance and repairs.
  • Ensured that annual rent, operating expense, and real estate tax adjustments were produced on time.
  • Conducted regular property inspections to identify flaws and schedule repairs.
  • Audited and improved the cybersecurity framework.
  • Developed strong, professional relationships with Multi-Property Systems Managers and residents by initiating collaboration and providing exemplary service and engagement.
  • Kept track of everything that involved framework and metric properties.
  • Suggested to the director of property management that program policies be clarified and changed.
  • Met with landowners to secure mineral rights and allow companies to drill on privately owned land.
  • Was honored for cultivating positive working relationships with property owners, residents, and board members.
  • Completed all lease abstracts and entered all pertinent data into the Salesforce management system.

Summaries

  • Multi-Property Systems Manager with process improvement and cross-functional collaboration abilities.
  • In all aspects of property management, we are committed to providing excellent service.
  • Customer service, sales, collections, and real estate management are all skills that Multi-Property Systems Manager possesses.
  • Looking forward to taking on a new challenge with a successful team.
  • Multi-Property Systems Manager is a hardworking and dependable Multi-Property Systems Manager who excels at cross-functional collaboration and process improvement.
  • Interpersonal, communication, and leadership skills are exceptional.
  • Business manager with demonstrated operational and team leadership abilities.
  • Ability to recognize metric issues and integrate framework solutions to achieve standard.
  • Property Manager with extensive real estate management experience.
  • Multi-Property Systems Manager with a track record of cost-effective property management, high occupancy rates, and consistent revenue generation.

Accomplishments

  • Led end-to-end deployment of a new ServiceNow property management system in 2 resorts, enhancing operational efficiency by 80%.
  • Successfully reduced multi-property IT support wait times by 81% through an innovative ticketing and tracking system for faster turnaround.
  • Developed a comprehensive metrics system to monitor system performance across 18 sites, identifying and resolving inefficiencies within 12 months.
  • Reallocated and managed IT budgets totaling $7 for a tri-property system upgrade, coming under budget by 48%.
  • Collaborated with external IT vendors to secure cost-effective solutions for upgrades, saving the company $5 annually.
  • Implemented a disaster recovery plan across 17 properties, reducing critical data recovery time by 32% in the event of an outage.
  • Migrated legacy systems to a modern cloud-based service across 6 properties, facilitating a 27% improvement in data accessibility for staff.
  • Led the development and implementation of an IT process documentation system, which improved onboarding efficiency and system knowledge by 85% for new hires.
  • Managed the successful centralization of database systems for 15 properties, improving data access speed by 54%.
  • Developed and executed a multi-property IT strategy that reduced system downtime by 14% across 4 locations.

Affiliations

  • Participant, ITIL Foundation Certification in IT Service Management Power BI
  • Member, International Association of Information Technology Asset Managers (IAITAM)
  • Certified, CompTIA Network+ Certification 2024
  • Certified Member, Project Management Institute (PMI) 2021
  • Affiliate, Hospitality Financial and Technology Professionals (HFTP)
  • Certified, Certified Systems Administrator (CSA) Asana
  • Sponsored Member, Multi-Property Technology Forum Austin
  • Participant, Microsoft Certified Solutions Associate (MCSA) Event 2016
  • Attendee, Multi-Property Systems Management Summit 2018
  • Certified, Cisco Certified Network Associate (CCNA) (2017)

Certifications

  • Certified Information Technology Asset Manager (CITAM) - 2023
  • Project Management Professional (PMP)
  • CompTIA Project+ Certification - 2021
  • Real Property Administrator (RPA) - method
  • Systems Security Certified Practitioner (SSCP)
  • CyberSec First Responder (CFR) - Meridian
  • Certified Maintenance & Reliability Professional (CMRP) – Harbor & Co.
  • Association for Project Management (APM)
  • CompTIA Security+
  • Certified Public Accountant (CPA)

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