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Skills

  • Relationship development
  • Communications
  • Energy-efficient technology integration
  • Operational improvement
  • IT security audits and system vulnerability reduction
  • Cloud-based property management solutions
  • CCTV
  • Mortgages and loans
  • Cost-saving technology procurement
  • Cross-department communication for software updates

Work Experiences

  • Negotiated rates and wrote documents like communization, pooling, and production sharing agreements.
  • Developed and managed highly skilled on-site staff through effective recruitment, training, and motivation.
  • Addressed issues in under several months hours.
  • Was in charge of supervising and coordinating the work of Multi-Property Systems Managers and Multi-Property Systems Managers in order to maximize productivity and improve results.
  • Achieved integration within one year.
  • Created and implemented a property management strategic plan.
  • Achieved a 21% reduction in system downtime.
  • Was in charge of overall tenant relations, which included promoting tenant satisfaction and streamlining the delivery of services.
  • Wrote clear and concise owner's reports based on the findings from quarterly financial statements.
  • Achieved cost savings of $4.

Summaries

  • Looking forward to taking on a new challenge with a successful team.
  • Versatile Multi-Property Systems Manager capable of being adaptable and accommodating to the specific needs of each building.
  • Multi-Property Systems Manager is a well-organized Multi-Property Systems Manager with strong customer service, process improvement and project management abilities.
  • Sales skills, critical thinking, and the ability to communicate with people at all levels are among his assets.
  • Proficient in promoting framework by leveraging risk assessment and stakeholder engagement knowledge.
  • Customer service, sales, collections, and real estate management are all skills that Multi-Property Systems Manager possesses.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Business manager with demonstrated operational and team leadership abilities.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Looking for a challenging position in property management that will allow me to grow and develop professionally.

Accomplishments

  • Collaborated with external IT vendors to secure cost-effective solutions for upgrades, saving the company $5 annually.
  • Reduced help desk tickets by 16% through training property staff in basic troubleshooting techniques for hardware and software systems.
  • Led end-to-end deployment of a new ServiceNow property management system in 2 resorts, enhancing operational efficiency by 80%.
  • Optimized network bandwidth allocation across 11 properties, enhancing guest Wi-Fi performance and increasing customer satisfaction scores by 58%.
  • Enhanced multi-property connectivity by developing a shared cloud-based network infrastructure, improving communication by 46% between sites.
  • Led a project to overhaul aging IP phone systems across 17 resorts, improving internal call efficiency and reducing operational costs by $16.
  • Developed and presented cost-benefit analyses for IT infrastructure projects, securing approval to modernize the IT landscape across 9 properties, reducing operational costs by 37% annually.
  • Championed the introduction of a mobile-based app for in-house property management, resulting in a guest satisfaction increase of 27% and improved staff workflow.
  • Developed a comprehensive metrics system to monitor system performance across 18 sites, identifying and resolving inefficiencies within 12 months.
  • Improved network security by conducting quarterly IT security audits and resolving 44% of identified vulnerabilities.

Affiliations

  • Affiliate, Hospitality Financial and Technology Professionals (HFTP)
  • Certified, Certified Systems Administrator (CSA) Asana
  • Attendee, Multi-Property Systems Management Summit 2018
  • Board Member, Association for Information Systems
  • Member, International Society of Hospitality Consultants (ISHC)
  • Sponsored Member, Multi-Property Technology Forum Austin
  • Certified, Certified Information Systems Security Professional (CISSP) 2024
  • Member, Data Center Management Association (DCMA)
  • Participant, Microsoft Certified Solutions Associate (MCSA) Event 2016
  • Affiliate, Society for Information Management (SIM) Denver

Certifications

  • Certified Energy Auditor (CEA) – Association of Energy Engineers (AEE)
  • CyberSec First Responder (CFR) - Meridian
  • Microsoft Certified: Dynamics 365 Fundamentals (ERP) - 2023
  • Certified Business Continuity Professional (CBCP)
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP) - Summit Group
  • Certified Asset Management Professional (CAMP) - Meridian
  • ITIL 4 Foundation Certificate in IT Service Management - 2015
  • Certified Data Management Professional (CDMP)
  • Certified Enterprise IT Architect (CEITA) - Harbor & Co.

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