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Skills

  • Customer journey mapping
  • Data-driven decision making
  • Data interpretation and insights communication
  • Client Retention Strategies
  • Time management
  • Database management
  • Solution selling
  • Territory management
  • Process optimization
  • Customer success strategy development

Work Experiences

  • Increased sales revenues to $9 for process services by utilizing effective negotiating skills.
  • Implemented new inventory management procedures that reduced product theft by 12% in one year.
  • Increased the team's revenue by over $4 in sales.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Achieved an industry-leading method by applying strategic category industry knowledge and leadership skills.
  • Maintaining and applying current knowledge of sales, promotions, and policies regarding payments, exchanges, and security practices drove business success.
  • Organized sales meetings for the staff to talk about development strategy, best practices, and process improvements.
  • Worked with the advertising department to ensure that advertising messages and retail incentives were consistent.
  • Evaluated the individual and team performance of each location, analyzing data trends to determine the best methods for increasing sales.
  • Worked hard to resolve one-of-a-kind and recurring complaints, as well as promote loyalty and improve operations.

Summaries

  • Expert in boosting revenue and sales while increasing productivity and customer satisfaction.
  • Achieved 85% reduction in onboarding time.
  • Persuasive brand imaging has a proven track record of growing network connections.
  • Boosted product usage by 22% in 2016.
  • Tenacious manager with a strategic and analytical approach to problem-solving, customer acquisition, and profit goals.
  • Aimed at delivering optimum client outcomes.
  • Achieved measurable success in onboarding 13 clients, with onboarding time reduced by 33% and satisfaction scores improving post-implementation feedback mechanisms.
  • Accomplished business development professional.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Boosted ARR by $8 annually.

Accomplishments

  • Devised data-driven forecasting models for client needs that influenced a 84% increase in contract renewals.
  • Proactively identified at-risk clients through CRM data analysis, leading to successful retention of 13% of a 2-client segment.
  • Led migration of 9 accounts to a new CRM platform, improving tracking of customer queries and response times by 19%.
  • Upscaled service offerings across multi-industry client base, resulting in a 37% expansion in contracts within 2015.
  • Developed deep relationships with C-Level executives across Miscellaneous, contributing to a 63% growth in multi-year contract renewals.
  • Resolved product issue through consumer testing.
  • Documented and resolved system which led to program.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Drove client-centric problem-solving workshops that led to the implementation of Tableau, reducing downtime by 10 hours.
  • Integrated market trends and ROI findings into QBR presentations, which directly influenced 16% growth in upsell conversions.

Affiliations

  • Society for Advancing Business Editing and Writing (SABEW) - Customer Insights Focus
  • Project Management Institute (PMI) Member
  • International Council of Nurses
  • Harvard Business School Executive Education - Negotiation & Leadership Program 2015
  • Global Association of Customer Relationship Professionals (GACRP)
  • American Sales Association (ASA) Member - Key Client Management Division
  • Member of the Customer Success Network - 2017
  • Association for Strategic Planning (ASP) - Strategic Client & Partner Network
  • Jaycees
  • International Association of Administrative Professionals

Certifications

  • Certified Data Analyst (CDA) – Cedar Works 2021
  • Salesforce Certified Administrator - Salesforce, 2021
  • ITIL Foundation Certification - method 2018
  • Certified International Contract Manager (CICM) – National Contract Management Association
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • Customer Centric Strategies Certification – Udemy 2019
  • Certified Public Accountant
  • Advanced Customer Success Manager Certificate – LinkedIn Learning 2018
  • Advanced Professional in Data and Analytics for Customer Success – Cedar Works

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