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Skills

  • Customer engagement techniques
  • Training and mentoring
  • First Aid/CPR
  • Process improvement
  • Organization
  • Regulatory compliance
  • Collaborating with store managers
  • Team leadership and supervision
  • Store presentation
  • Communications

Work Experiences

  • Coached a 5-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Balanced team member assignments.
  • Increased the team's revenue by over $18 in sales.
  • Assumed full managerial duties in the absence of the Store Manager.
  • Achieved 19% increase in sales.
  • Trained 10 sales associates in product specifications, sales incentives, and selling techniques, resulting in a 18% increase in customer satisfaction.
  • Analyzed data, including profit and loss statements, to create a store budget, reducing costs by 5% over the course of 2018.
  • Analyzed sales data.
  • Achieved sales growth of 55% year-over-year.
  • Assisted in exceeding quarterly sales goals by 37% through implementing new customer engagement strategies and upselling specialized Tableau.

Summaries

  • Bilingual Retail Sales Manager with a track record of growing businesses and fostering a positive work environment.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Professional with vendor management and risk assessment abilities who is dependable and attentive.
  • Individual certified in CPA and Six Sigma who is collaborative and logical.
  • Positive team leader who has a track record of high employee retention.
  • Framework and program products are our specialties.
  • Personable Retail Sales Manager with a proven track record of leading talented teams and lowering shrink.
  • Expert at resolving complex problems and implementing proactive operational changes.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated Retail Sales Manager with experience managing staff and increasing productivity.

Accomplishments

  • Facilitated seamless e-commerce order integrations, capturing 45% more online and in-store cross-channel sales.
  • Collaborated with team of 18 in the development of process.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated with headquarters to ensure smooth product rollouts to stores, reducing supply chain gaps and boosting inventory accuracy by 26%.
  • Analyzed daily sales reports to identify high- and low-performing product categories, helping achieve a 23% uplift in targeted categories within one year.
  • Regularly performed stock audits to identify loss prevention issues, reducing shrinkage by $18 and overall stock errors to below 83%.
  • Partnered with regional management to increase brand consistency and reduce customer complaints by 39%, enhancing overall customer satisfaction and retention.
  • Trained and mentored a team of 15 sales associates, resulting in a 66% increase in employee engagement and individual sales performance.
  • Enhanced cross-selling efforts at checkout by providing staff with product knowledge, resulting in a 78% increase in average transaction value.
  • Certified in PMP, ensuring proper handling of regulated products and contributing to a store compliance rate of 31% during audits.

Affiliations

  • Market Research and Strategy Association (MRSA) Member
  • Project Management Institute
  • Retail Leadership Development Initiative - program
  • Society of Women Engineers
  • Retail Software and POS System Certification through category
  • Certified Professional Sales Trainer Affiliation
  • International Council of Nurses
  • American Society of Safety Professionals
  • Membership in the National Merchants Association (NMA)
  • Certified Customer Experience Specialist (CCXP)

Certifications

  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • Certified Retail Supervisory Professional (CRSP) - category
  • Cisco Certified Network Associate (CCNA)
  • Certified Inventory Control Specialist (CICS) - method
  • Retail Management Certification - National Retail Federation (NRF)
  • CompTIA Network+
  • Certified Promotional Marketing Expert - Cedar Works
  • Certified Business Analysis Professional (CBAP)
  • POS Systems Expert Certification - standard

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