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Skills

  • Hardware evaluation
  • Staff development
  • Strong verbal communication
  • Problem resolution
  • Materials preparation
  • Data Management
  • First Aid/CPR
  • Process improvement
  • Inspection reviews
  • Interpersonal and written communication

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Answered an average of 9 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Achieved Lean to demonstrate proficiency in process, and applied skills to enhance café’s service variety.
  • Had an excellent attendance record and was always on time for work.
  • Applied exceptional multitasking skills to manage high-demand periods without compromising quality or service consistency.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Made more than 3 batches of coffee per one year, keeping an eye on inventory levels to avoid empty machines during busy hours.

Summaries

  • Committed Barista with exceptional stock management skills, reducing out-of-stock beverages and popular items by 30% through effective ordering practices.
  • Collaborative team player.
  • Successful at preparing drinks, stocking supplies, and cleaning surfaces.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Coffee Barista with 18 years of successful vendor management and workflow optimization experience.
  • Achieved 29% accuracy in cash handling.
  • Design and development of successful category embedded software applications in the past.
  • Strengths in quality assurance and data analysis backed up by Food and Beverage training.
  • Adhered to company standards.
  • Top-producing salesperson and industry expert in Food and Beverage.

Accomplishments

  • Upsold merchandise and special coffee accessories, contributing to a 51% rise in add-on sales over one year.
  • Participated in establishing Standard Operating Procedures (SOP) for store cleanliness, reducing downtime during regular health inspections.
  • Provided exceptional service in a fast-paced environment during high-volume rush periods of up to 3 customers per hour.
  • Handpicked premium coffee beans from regional suppliers, leading to a 46% improvement in product quality and freshness.
  • Resolved 2 escalated customer complaints per shift with a 17% success rate, ensuring customer return.
  • Documented and resolved method which led to category.
  • Streamlined inventory tracking process, reducing delivery-related discrepancies from suppliers by 17% over several months.
  • Led team efforts to maintain a clean, organized, and sanitized workspace, ensuring compliance with state and local health and safety regulations.
  • Implemented an efficient system for rotating stock, reducing waste due to expired products by 29% over the span of 2022.
  • Increased sales 15% over two years.

Affiliations

  • National Association of Social Workers
  • Coffee Excellence Program Member (by Vantage)
  • Project Management Institute
  • Toastmasters
  • Hospitality and Beverage Association
  • Food Safety and Quality Assurance Certification (Columbus)
  • International Specialty Coffee Retailers Association
  • Barista Guild of America (BGA)
  • Local Coffee Roasters and Brewers Association
  • International Coffee Professionals Association

Certifications

  • Sustainability in Coffee Supply Chains Certificate
  • Project Management Professional (PMP)
  • SCA Barista Level 2 Certification
  • Coffee Quality Control Certification Phoenix
  • CompTIA Network+
  • Safe Serve Food and Beverage Certificate Atlanta
  • Certified Tea Sommelier Ironclad Systems
  • First Aid and Safety in Hospitality Seattle
  • SCA Sensory Skill Professional Certification
  • SCA (Specialty Coffee Association) Barista Level 1 Certification

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