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Skills

  • Staff training and development
  • Care documentation and record-keeping
  • Client engagement strategies
  • Client-centered program development
  • Multidisciplinary team collaboration
  • Creative approach to service delivery
  • Operational improvement
  • Interpersonal communication
  • Multilingual communication Mandarin
  • Communications

Work Experiences

  • Achieved Cedar Works compliance award.
  • Attended ITIL courses.
  • Achieved zero citations during audits.
  • Had an excellent attendance record and was always on time for work.
  • Answered 17 calls per 18 months to help customers with their questions and concerns.
  • Awarded in 2022.
  • Attended by clients.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Day Program Coordinator with strong financial management skills.
  • Accomplished Day Program Coordinator with 10 years of experience in developing staff training programs, leading to a 26% improvement in care delivery quality.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 22% boost in participant retention.
  • Collaborated with caregivers and stakeholders.
  • Achieved a 49% improvement in care delivery quality.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in budget management and team leadership backed up by Miscellaneous training.
  • Leader who is well-organized, resourceful, and forward-thinking.

Accomplishments

  • Attended ITIL courses to stay current with best practices in program management and participant care, leading to a 63% boost in participant satisfaction.
  • Documented and resolved category which led to process.
  • Introduced new program tracking metrics which led to a 24% improvement in service delivery efficiency.
  • Trained new hires on program protocols and best practices, reducing turnover rates by 18% in 6 months.
  • Facilitated team-building workshops for a staff of 8 members, improving overall engagement and performance metrics by 82%.
  • Initiated quarterly feedback sessions with clients and staff, resulting in operational improvements of 72%.
  • Created and led peer-led workshops which resulted in enhanced community engagement and a 29% rise in program enrollment.
  • Standardized data collection practices, improving the accuracy of outcome tracking by 64%, leading to better resource allocation.
  • Collaborated with external speakers and professionals to enhance participant learning, boosting program attendance by 8 participants.
  • Enhanced participant feedback systems by implementing client-centered surveys, resulting in a 71% increase in satisfaction scores.

Affiliations

  • Committee for Affordable Housing Initiatives, Denver
  • Society of Women Engineers
  • Association for Community Living (ACL)
  • AmeriCorps Alumni Association
  • National Day Services Association (NDSA)
  • Council for Exceptional Children (CEC)
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • Project Management Institute
  • American Marketing Association

Certifications

  • Leadership and Supervision Certification - initiative
  • Certified Advocate for Persons with Disabilities (CAPD) - Summit Group
  • Microsoft Certified Systems Engineer (MCSE)
  • Positive Behavioral Interventions and Supports (PBIS) Certification - system
  • Autism Spectrum Disorder Certificate - Ironclad Systems
  • Nonviolent Crisis Intervention Certification - Cedar Works
  • Certified Business Analysis Professional (CBAP)
  • Certified Dementia Practitioner (CDP) - NCCDP
  • American Sign Language (ASL) Proficiency Certification - method, 2022
  • Certified Fundraising Executive (CFRE) - system

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