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Skills

  • Accurate payment posting
  • Aging reports analysis
  • Team management
  • Days sales outstanding (DSO) management
  • Process improvement
  • Fair Debt Collection Practices Act (FDCPA) compliance
  • Operational improvement
  • Team leadership and supervision
  • Risk assessment and mitigation
  • Regulatory compliance

Work Experiences

  • Achieved lower costs.
  • Collaborated with program customers to determine their needs and deliver framework service.
  • Achieved Innovation Award for surpassing collection targets.
  • Was in charge of efficient cash flow reporting, posting cash receipts and analyzing chargebacks, as well as addressing and resolving issues on my own.
  • Delivered a 27% improvement in recovery.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Achieved results within 6 months.
  • Developed and executed customized recovery strategies for high-value clients, recovering over $18 in past-due receivables in 2024.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Built a strategic relationship with external legal counsel for handling litigated collections, effectively recovering $6 through successful settlements.

Summaries

  • Area Collection Manager is a multi-talented Area Collection Manager who is consistently rewarded for planning and operational improvements.
  • Acknowledged by Lakeside Partners in 2020.
  • Area Collection Manager with a focus on mentoring and performance development, responsible for a 74% increase in junior officer recovery rates.
  • Outstanding ability to resolve billing disputes, provide excellent customer service, and process payments.
  • Accomplished leader in collections.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent collection and claims procedures knowledge, as well as strong communication skills for resolving customer issues.
  • Achieved a 46% recovery rate.
  • Accomplished leader in collections with a 54% increase in recovery rates, leveraging proactive account follow-up and data analytics to optimize the collection process.
  • Achieved 83% growth in recovery.

Accomplishments

  • Designed a comprehensive skip tracing program, identifying 18 unresponsive clients and recovering approximately $6 in accounts deemed uncollectible.
  • Partnered with external agencies to conduct audits of aged accounts, recovering approximately $9 over one year through detailed account analysis and negotiations.
  • Collaborated with team of 11 in the development of framework.
  • Managed a portfolio of 13 high-risk accounts, implementing tailored recovery strategies that led to the successful resolution of $13 in overdue balances.
  • Led audit of existing collection accounts, identifying misallocated payments worth $11 and ensuring seamless recovery without legal engagement.
  • Trained a team of 3 collections agents on updated legal requirements including FDCPA regulations, resulting in 19% reduction in compliance violations.
  • Achieved Outstanding Service Award for consistently surpassing quarterly collection goals by an average of 74% over 11 consecutive quarters.
  • Established strong relationships with long-term delinquent clients, leveraging negotiation tactics that resulted in $2 recovered through out-of-court settlements.
  • Conducted monthly cross-department performance reviews, identifying trends in delinquent accounts which resulted in 78% improvement in overall recovery rates.
  • Reduced legal fees for the collections department by 25% through enhanced pre-litigation resolution strategies in collaboration with external counsel.

Affiliations

  • Society of Human Resource Management
  • International Association of Credit and Risk Management Professionals
  • American Marketing Association
  • Jaycees
  • Toastmasters
  • Society for Consumer Credit Compliance Professionals
  • Collection and Recovery Solutions Conference
  • Institute for Collection Leadership (ICL)
  • International Council of Nurses
  • Freemason

Certifications

  • Apple Certified Associate (ACA)
  • Debt Collection Professional Certification – Portland
  • Certified Asset Recovery Specialist (CARS) - 2019
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Certified Public Accountant
  • Certified Fraud Examiner (CFE) - 2017
  • Days Sales Outstanding (DSO) Management Training Certification – 2016
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)

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