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Skills

  • Process improvement
  • VBScript
  • Regulatory compliance
  • Cloud infrastructure deployment
  • Metric equipment
  • MS Office
  • Communications
  • Bug identification and resolution
  • First Aid/CPR
  • System development and administration

Work Experiences

  • Managed large-scale software deployments, which included testing features and fixing bugs.
  • Guided clients and internal staff through troubleshooting steps for common software problems.
  • Used procedure and method troubleshooting methods to look for bugs and weaknesses in client code.
  • Collaborated with team members such as Application Engineer Interns and Application Engineer Intern to keep project delays to a minimum.
  • Accelerated delivery frequency by 13%.
  • Met with customers to discuss project progress, collect feedback at various stages, and directly address concerns.
  • Bolstered the database sync process.
  • Tweaked software settings to improve performance and add new features.
  • Identified framework issues in method software processes and implemented automation techniques, resulting in a 10% increase in efficiency.
  • Gathered and defined customer requirements in order to create clear specifications for organizing project plans.

Summaries

  • Clear understanding of project management and data analysis as well as team leadership training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in budget management and strategic planning backed up by Miscellaneous training.
  • Achieved a 31% reduction in post-launch bugs.
  • Software developer with experience in technical leadership, communication, and public speaking.
  • Built data pipelines to automate reporting.
  • Automated system reports.
  • With proven project management and team leadership skills, I am well-organized and customer-focused.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Coordinated with external vendors to resolve hardware configuration issues, improving deployment success rate by 26%.
  • Developed a RESTful API in initiative to integrate with Power BI, boosting cross-platform compatibility by 49%.
  • Enhanced team collaboration by implementing Git workflows, reducing merge conflicts by 22% and speeding up the release cycle.
  • Tackled performance issues on the legacy CRM by rewriting key segments in metric, improving the database sync process efficiency by 16%.
  • Optimized deployment workflow, leveraging automation to reduce repetitive deployment tasks by 48%, saving engineering time.
  • Collaborated with engineers to automate repetitive testing, reducing manual testing time by 64% and cutting production lead time.
  • Supported end-to-end testing for a new cloud-based architecture that achieved an uptime reliability of 56% during peak transaction periods.
  • Improved database query efficiency by optimizing SQL queries, leading to a 50% reduction in query execution time.
  • Streamlined client communication by creating functional technical documentation that improved understanding of system requirements by 48%.
  • Played key role in migrating legacy systems to cloud platforms, enabling 27% faster data processing and a smaller server footprint.

Affiliations

  • Participant in Jira Innovation Challenge at 2016 method
  • Toastmasters
  • National Association of Social Workers
  • Participant in Google Developer Student Clubs 2022
  • IEEE Computer Society Affiliate
  • Freemason
  • Member of the Association for the Advancement of Artificial Intelligence (AAAI)
  • Member of the International Society for Automation (ISA)
  • Member of the Institution of Engineering and Technology (IET)
  • Society of Women Engineers

Certifications

  • Certified Kubernetes Application Developer (CKAD)
  • Certified SAFe 5 Practitioner (SP)
  • TOGAF 9 Foundation Certification for Enterprise Architecture
  • Certified DevOps Engineer – Professional – AWS
  • Microsoft Certified Solutions Associate (MCSA): SQL Server
  • Microsoft Certified: Azure AI Fundamentals
  • Amazon Web Services (AWS) Certified Developer – Associate
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • Certified Application Security Engineer (CASE) from Beacon Labs

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