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Skills

  • Customer satisfaction
  • Organization
  • MS Office
  • Cross-functional team leadership
  • Problem resolution
  • Accounts payable/receivable
  • Supervision
  • Risk assessment and mitigation
  • Bilingual in Mandarin
  • Positive learning process

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Answered an average of 18 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Updated personnel handbooks and individual records to keep the files accurate and detailed.
  • Assisted clients in adjusting to new cultural and regulatory environments post-relocation, improving international retention rates by 26%.
  • Provided targeted advice on issues such as applicable employment regulations, compensation strategies, and internal systems to assist businesses in modernizing antiquated or ineffective practices.
  • Collaborated with local real estate agents in Boston, securing short-term rental properties for inbound clients within two years.
  • Achieved results over a 6 months-month period.
  • Had an excellent attendance record and was always on time for work.
  • Aligned relocations with strategic interests.

Summaries

  • Achieved a 61% reduction in compliance infractions.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Customer-focused Sales Representative with 6 years of experience solving problems for clients.
  • Cut clearance processing times by 57% for international shipments.
  • Achieved Employee of the Year in 2017 for exceptional customer service, consistently providing timely status updates and clear communication throughout the relocation process.
  • Knowledgable in a variety of design and testing methodologies.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Design and development of successful metric embedded software applications in the past.
  • Strengths in data analysis and strategic planning backed up by Miscellaneous training.

Accomplishments

  • Created efficient relocation checklists and training programs that improved employee satisfaction by 54% during corporate moves.
  • Developed strong cross-cultural communication and negotiation skills while managing relocations for international employees transferring to Columbus.
  • Oversaw the transition logistics for relocating entire office floors, maintaining 100% business continuity and full asset protection during relocations.
  • Provided comprehensive support for executive-level relocations, including securing temporary housing, school enrollment for children, and expedited visa processing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved framework which led to standard.
  • Increased operational efficiency by introducing performance tracking metrics, resulting in a 25% increase in service speed.
  • Saved an estimated $5 in corporate relocation costs by negotiating highly favorable contracts with third-party movers and housing suppliers.
  • Positively influenced customer savings with strategic relocation plans, saving an average of 82% per employee relocation in the 2020 fiscal year.
  • Led successful executive relocation initiatives, ensuring all personal and professional assets arrived securely and on-time at Phoenix.

Affiliations

  • Jaycees
  • Global Mobility Executive Network
  • International Logistics Management Institute (ILMI)
  • National Council for Relocation Administrators
  • National Human Resources Association (NHRA) – Relocation Operations Chapter
  • American Society of Transportation & Logistics – Relocation Special Interest Group
  • Association for Computing Machinery
  • Freemason
  • Project Management Institute
  • Institute of Supply Chain Management (IoSCM)

Certifications

  • CompTIA Security+
  • Project Management Professional (PMP) - Project Management Institute
  • Supplier Relationship Management Certification - ISM
  • Time and Stress Management for Relocation Professionals - category
  • Certified Temporary Housing Specialist - procedure
  • Cisco Certified Network Associate (CCNA)
  • Lean Six Sigma Green Belt Certification – Ironclad Systems
  • First Aid/CPR Certified
  • Certified Relocation Professional (CRP) – system
  • CompTIA A+ Technician

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