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Skills

  • Security systems
  • First Aid/CPR
  • Conflict resolution
  • Problem resolution
  • Team management
  • Performance analytics
  • Business operations
  • Team building
  • Sales strategy development
  • Performance improvements

Work Experiences

  • Metric and initiative incidents were reported to Selling Store Manager for assistance and resolution.
  • Accomplished this within the first two years.
  • Kept track of progress by making plans, budgeting, and calculating results.
  • Was able to secure a contract with metric vendor to supply all initiative materials and services at a reasonable price.
  • Added exciting category products to the establishment, increasing sales revenue $12 by researching current trends.
  • Implemented comprehensive onboarding and training programs, exceeding sales targets and employee retention goals set by the team.
  • Took part in organizational transformation and implementation activities and successfully managed 5 corporate restructurings.
  • Accomplished within 18 months.
  • Devised and implemented effective sales strategies that resulted in the team's monthly sales goals for Power BI being exceeded.
  • Set a sales budget for all prime costs, loss of goods, and controllable items to improve cash flow.

Summaries

  • Selling Store Manager with extensive experience in data analysis and quality assurance.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Category, standard, and framework are all available.
  • Proven track record of motivating coordinated to achieve team, individual, and management goals.
  • Strategic thinker with expertise in client relations.
  • Successful contract negotiation and process improvement by a focused Operations Manager.
  • Selling Store Manager and team leader with 10 years of experience in category settings.
  • Strong technical skills and experience in client relations.
  • To maximize efficiency and balance objectives with operational requirements, smoothly administer budgets, train staff, and monitor procedures.

Accomplishments

  • Improved customer satisfaction ratings by 29% by identifying and addressing key areas of service improvement
  • Recruited, coached, and mentored a high-achieving sales team, resulting in employee retention improvement by 47%
  • Effectively managed the introduction of new technology solutions that cut transaction times by 60% and enhanced customer satisfaction
  • Developed an inventory management protocol that reduced out-of-stock occurrences by 38%
  • Developed and implemented localized marketing campaigns, increasing foot traffic to the store by 57% during 18 months
  • Exceeded seasonal hiring targets by 50%, filling key positions quickly and contributing to increased holiday sales
  • Achieved 39% reduction in operational costs by refining the store's financial forecasting and budgeting processes
  • Led a team that exceeded monthly sales goals by 32% for 18 consecutive quarters, contributing to total store revenue growth of 51%
  • Collaborated with district managers to quality check inventory procedures, which reduced stock discrepancies by 66%
  • Designed and facilitated leadership development workshops, leading to a 41% increase in internal promotions

Affiliations

  • Member, Association for Talent Development (ATD) - Engaged in programs to boost employee morale and reduce turnover.
  • Member, National Association of Sales Professionals (NASP) - Networked with peers on best practices for achieving sales targets.
  • Member, National Retail Federation (NRF) - Participated in forums and webinars promoting innovative retail strategies.
  • Member, National Association for Convenience and Retailing (NACS) - Focused on operational excellence through participation in national conferences.
  • Certified Collaborative Sales Professional - Certification achieved in 2017 for effective cross-functional sales collaboration with local vendors.
  • Member, Conflict Resolution Network (CRN) - Participated in workshops to improve conflict resolution within retail environments.
  • Member, Global Retail Alliance - Developed global market insights to apply towards regional retail growth initiatives.
  • Certified in Lean Retail Management - Awarded certification for implementing lean practices to reduce supply chain costs by 69%.
  • Member, Association of Inventory Management Professionals (AIMP) - Participated in educational workshops on reducing stock discrepancies.
  • Member, Local Chamber of Commerce - Fostered community engagement and partnerships to drive retail success in Chicago.

Certifications

  • Advanced Customer Retention Strategies Certificate from Lakeside Partners
  • Salesforce
  • CompTIA A+ Technician
  • First Aid/CPR
  • Inventory Control and Stock Management Certification from metric
  • Institute for Professional Development in Retail Management (IPDRM) Certification
  • CompTIA Network+
  • American Academy of Financial Management (AAFM)
  • SAP Certified Application Associate
  • Apple Certified Associate (ACA)

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