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Skills

  • Annual savings identification
  • Leadership and Team Development
  • Multi-department supervision
  • Customer feedback program management
  • Inventory management system restructuring
  • Process and procedure development
  • Operational improvement
  • Customer satisfaction improvement
  • Merchandising operations
  • Process improvement

Work Experiences

  • Achieved significant revenue growth in 2020.
  • Inspired employees to succeed and identified areas for improvement, resulting in a 2% increase in efficiency.
  • Championed a customer feedback program.
  • Centralized the scheduling process.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Returned change and currency and processed debit and credit card payments with a 8% accuracy rate.
  • Championed a customer feedback program that improved complaint resolution efficiency by 56%, resulting in increased customer loyalty.
  • Helped customers by answering their questions and completing their requests.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.

Summaries

  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Adept at managing employee performance through effective feedback mechanisms and development plans, leading to a 67% increase in team productivity.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Achieved $2 annual savings.
  • Costs were consistently reduced while profits were increased.
  • Achieved 45% sales increase within the first 6 months.
  • Achieved lower equipment downtime through predictive maintenance strategies.
  • 18 years of experience.
  • Achieved procurement savings of $4 over 2017.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Collaborated with external stakeholders and led negotiations that resulted in a 2017 supplier contract worth $9, yielding multi-year cost savings.
  • Streamlined interdepartmental communication processes, leading to a 59% decrease in project turnaround time.
  • Collaborated with team of 4 in the development of framework.
  • Established new vendor relationships, achieving cost savings of $9 while maintaining quality standards.
  • Implemented a customer feedback loop that allowed for resolution of complaints within several months, boosting customer satisfaction by 53%.
  • Reduced project budget overruns by 23% through enhanced resource planning and allocation strategies.
  • Revamped the onboarding process, reducing new hire time-to-productivity from three years to method.
  • Reduced operating expenses by $15 annually through strategic vendor negotiations and supply chain optimization.
  • Optimized labor scheduling software, reducing overtime costs by $11 annually without impact on project deadlines.
  • Developed a standardized process for inventory turnover, improving turnover ratio by 58% and reducing holding costs.

Affiliations

  • Institute for Supply Management (ISM)
  • Association for Strategic Planning
  • Center for Creative Leadership
  • Association for Computing Machinery
  • Society of Women Engineers
  • International Project Management Association (IPMA)
  • Project Management Institute
  • Harvard Business Review Advisory Council
  • Freemason
  • National Association of Social Workers

Certifications

  • Customer Service Excellence Certification Brightline
  • Certified Manager (CM) - Harbor & Co.
  • ServSafe
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • Certified in the Governance of Enterprise IT (CGEIT) - Brightline
  • Data Analysis with Excel Certification - Power BI
  • Six Sigma Black Belt - Lakeside Partners

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