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Skills

  • Benefits training for HR staff
  • Benefits policy design and implementation
  • Sorting and labeling
  • Category equipment
  • MS Office
  • HR policies
  • Benefits Cost Analysis
  • Conflict management
  • Advanced knowledge of insurance terminology
  • Staff education and training

Work Experiences

  • Achieved resolution in the past year.
  • Advised senior management.
  • Was in charge of recruiting and screening qualified potential employees.
  • Achieved a seamless migration.
  • Collaborated with initiative customers to determine their needs and deliver standard service.
  • Avoided compliance penalties.
  • Administered health benefits programs for over 12 employees, ensuring compliance with federal guidelines and reducing employee errors by 63%.
  • Achieved 29% reduction in confusion.
  • Administered ACA compliance and reporting.
  • Reduced workers' compensation claims by implementing a corporate safety training program.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Avoided penalties totaling $11.
  • Strong background in evaluating, training, and motivating new employees.
  • Within Miscellaneous, senior Benefits Technician and outstanding performer in stakeholder engagement and project management.
  • HR Assistant who is dedicated to providing excellent customer service and has a strong academic background in human resources and administration.
  • Knowledge of Power BI in depth, as well as experience with records management.
  • Boosted employee engagement by 68%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 41% decrease in inquiries.
  • Administered comprehensive employee benefits for 3 employees.

Accomplishments

  • Maintained Fluency in program, drastically improving the tracking and reporting of employee benefits and wellness programs.
  • Analyzed and reconciled benefits invoices, identifying and correcting discrepancies worth 17 in potential overcharges.
  • Coordinated with payroll to implement automated deduction changes, reducing administrative errors in benefits deductions by 80%.
  • Processed and verified employee life event changes related to benefits within two years, reducing processing time by 9%.
  • Led an internal audit of benefits files, identifying 2 discrepancies and rectifying them to ensure regulatory compliance.
  • Established a centralized benefits resource hub using Workday, reducing inquiries to HR by 51% through self-service options.
  • Collaborated with HR to resolve 9 complex medical and dental claims in several months, ensuring employee satisfaction and compliance with healthcare regulations.
  • Assisted in the open enrollment process for 15 employees, ensuring rapid resolution of 14 inquiries while maintaining compliance with all regulations.
  • Reduced the overall processing time of benefits claims by 16% through streamlining workflows and automating standard tasks.
  • Managed benefits plan addition for multiple locations, ensuring localized compliance with federal and state regulations during audits.

Affiliations

  • Member, Health Resources and Services Administration (HRSA)
  • National Association of Social Workers
  • American Marketing Association
  • Rotary International
  • Association for Talent Development (ATD)
  • Lions Club
  • Toastmasters
  • Human Capital Institute (HCI)
  • Local Chapter Member of SHRM Seattle
  • Association for Computing Machinery

Certifications

  • Certified Public Accountant
  • HR Generalist Certificate by Vantage
  • Employee Benefits Design and Planning Certificate by Meridian
  • Certified Employee Benefits Specialist (CEBS)
  • Certified Benefits Professional (CBP)
  • Apple Certified Associate (ACA)
  • Benefits Compliance Certified Expert (BCCE)
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)

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