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Skills

  • Project organization
  • Cash handling and reporting
  • Attention to detail
  • First Aid/CPR
  • Financial reconciliation
  • Budgets
  • Communications
  • Team management
  • Crisis management
  • Event Attendance Forecasting

Work Experiences

  • Looked at current and previous event sales to help determine future marketing strategies.
  • Helped customers by answering their questions and completing their requests.
  • Coordinated ticket delivery for bulk orders and out-of-town customers by printing delivery tickets, shipping via carriers, and communicating with buyers about delivery status.
  • Allowed strategic adjustments.
  • Returned change and currency and processed debit and credit card payments with a 5% accuracy rate.
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
  • Achieved 41% retention of high-value repeat customers.
  • Coached a 11-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Inspired employees to succeed and identified areas for improvement, resulting in a 3% increase in efficiency.
  • Worked with the marketing department to come up with ideas for how to upsell tickets to different shows, using Workday to extract data for email blasts and mailing lists.

Summaries

  • Assisted with financial reconciliations for major events, ensuring zero discrepancies and confirming accuracy in cash report conclusions.
  • 3 years of experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Costs were consistently reduced while profits were increased.
  • Assistant Box Office Manager is a multi-talented Assistant Box Office Manager who is consistently rewarded for planning and operational improvements.
  • Committed to developing and motivating box office staff and creating a goal-oriented, positive team environment.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Aligned front-of-house operations with marketing objectives.
  • Supervisor with 6 years of experience leading talented salespeople who is results-oriented.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.

Accomplishments

  • Integrated customer feedback into service improvements, achieving 77% return customer rate increase over 16 months.
  • Assisted in the strategic pricing analysis for high-profile events, contributing to a revenue gain of 22% during 15 months.
  • Implemented staff scheduling optimization, maintaining adequate coverage during events and reducing overtime costs by 43%.
  • Worked with marketing and events teams to provide ticketing analytics, helping shape future promotions and initiatives, increasing seasonal revenue by 82%.
  • Provided top-tier customer service, helping secure 66% customer retention following event reschedules and cancellations.
  • Developed and executed an up-selling strategy for VIP packages, increasing premium seat revenue by 73% during process.
  • Resolved escalated customer service issues during high-traffic peak event times, de-escalating conflicts with a 52% success rate.
  • Successfully managed group bookings for clients, leading to a 33% increase in total group sales.
  • Led the successful launch of contactless/mobile ticketing platforms, increasing mobile sales conversions by 42%.
  • Ensured compliance with local regulations for ticketing and event policies, leading to 17 years of incident-free operations.

Affiliations

  • Lions Club
  • Box Office Professionals Network Group (Atlanta)
  • National Association of Ticketing Professionals (NATP)
  • Project Management Institute (PMI) - Event Management Chapter
  • Association of Fundraising Professionals (AFP) - Ticketed Events Concentration
  • Freemason
  • Society of Independent Show Organizers (SISO)
  • International Ticketing Association (INTIX)
  • Association of Information Technology Professionals
  • Global Association of the Exhibition Industry (UFI)

Certifications

  • Certification in Promotions, Discounts & Offers Management – system
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Ticketing and Admissions Specialist Certification – system
  • CompTIA A+ Technician
  • Pre-Sale and Event Planning Certification – procedure
  • Customer Support Excellence Certification – Brightline, 2019
  • Project Management for Event Operations Certified (PMOEC) – category
  • Certified Public Accountant (CPA)
  • Certified Ticketing and CRM Specialist – framework

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