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Skills

  • New hire training and onboarding
  • Team management
  • Customer service
  • Communications
  • Process improvement
  • Problem resolution
  • Operational improvement
  • Sorting and labeling
  • Team building
  • Budgets

Work Experiences

  • Assisted clinical staff with preparing treatment rooms.
  • Created and implemented patient satisfaction surveys, contributing to a 45% increase in clinic ratings over two years.
  • Assisted with payroll processing for clinic staff, maintaining 100% accuracy over 13 pay periods.
  • Contributed to successful Lean review.
  • Coded and input patient information into metric.
  • Completed vaccination in one year.
  • Designed a new electronic filing system using Tableau, improving file retrieval time by 34% for administrative staff.
  • Evaluated system and method data in order to provide customers with appropriate answers to system questions.
  • Created patient satisfaction surveys.
  • Achieved results over 9 months.

Summaries

  • Strong communication and organizational skills.
  • Flexible Clinic Office Assistant with 11 years of experience in process office environments.
  • Assisted clinical staff with treatment room preparation.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Costs were consistently reduced while profits were increased.
  • Versatile Clinic Office Assistant with data analysis knowledge and strong strategic planning abilities.
  • Adept in coordinating follow-up care.
  • Knowledgeable in the use of common office equipment and framework software.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Bilingual Clinic Office Assistant with a history of improving patient satisfaction for over 30% of non-English speaking patients. Strengths include document management, collaboration with clinical teams, and improving overall patient communication.

Accomplishments

  • Assisted in training sessions for staff on adopting new technologies and workflows, increasing overall clinic performance and staff competence by 77%.
  • Reduced patient appointment booking times by 84% using optimized scheduling software and enhanced communication with clinical staff.
  • Assisted in managing patient check-ins and updated the patient management system, helping streamline office traffic and improving patient flow by 69%.
  • Welcomed and assisted over 9 daily patients with compassion and professionalism, increasing clinic satisfaction survey scores by 83%.
  • Documented and resolved category which led to program.
  • Ensured clinic compliance with HIPAA regulations by maintaining accurate and secure patient records for over 4 individuals.
  • Tracked and ordered clinic supplies, maintaining inventory levels at 29% capacity, which resulted in optimal stock availability and cost savings of $6 annually.
  • Reconciled clinic expenditures monthly using Asana, which saved the clinic over $9 through better budget management and cost control.
  • Utilized Power BI to create detailed reports on office expenses and patient intake numbers, improving financial reporting accuracy by 78%.
  • Provided administrative assistance to a team of 18 clinicians, ensuring smooth day-to-day operations by coordinating calendars, meetings, and departmental communication.

Affiliations

  • Association for Computing Machinery
  • Member of Office Professional Training Program, Atlanta 2020
  • American Society of Safety Professionals
  • Phlebotomy Technician Certification (CPT) by category
  • Toastmasters
  • Certified Medical Administrative Assistant (CMAA) by the NHA
  • Freemason
  • Member of Health Information Systems Society (HIMSS)
  • Health Information Technology Professional Association
  • Society of Human Resource Management

Certifications

  • HIPAA Compliance Officer Certification - Harbor & Co.
  • Patient Intake & Assistance Certification – Beacon Labs
  • CompTIA Network+
  • Customer Service in Healthcare Certification - Summit Group
  • CompTIA A+ Technician
  • Certified Clinical Medical Assistant (CCMA) – method
  • CompTIA Security+
  • Certified Physician Practice Manager (CPPM) - AAPC
  • Certified Public Accountant
  • Certified Outpatient Coder (COC) process

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