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Skills

  • Document scanning and file organization
  • Communications
  • Client interaction and relationship building
  • Project organization
  • Customer service
  • Strategic planning
  • Managing multiple front-office tasks simultaneously
  • New hire training and onboarding
  • Bookkeeping
  • Customer support using EMR systems

Work Experiences

  • Contributed to successful Lean review.
  • Assisted clinical staff with preparing treatment rooms.
  • Collected and uploaded patient medical documents accurately into electronic systems, reducing filing errors by 40%.
  • Collaborated with healthcare providers.
  • Collaborated with clinical managers to prioritize urgent patient needs, resulting in faster response times for critical cases.
  • Achieved results over 9 months.
  • Kept track of how much standard supplies were being used and contacted vendors to place new orders.
  • Addressed errors in payment processing.
  • Achieved a 30% reduction in wait times over 16 months.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.

Summaries

  • Strong communication and organizational skills.
  • Achieved a 63% improvement in team efficiency.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Avoided supply shortages.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Individual with client relations who is active and well-educated.
  • Adept at medical records management.
  • Accomplished Clinic Office Assistant providing bilingual support.
  • Achieved a 21% reduction in rescheduled appointments.
  • Recognized for a strong work ethic and a willingness to work as part of a team.

Accomplishments

  • Reduced patient appointment booking times by 84% using optimized scheduling software and enhanced communication with clinical staff.
  • Resolved product issue through consumer testing.
  • Developed a patient follow-up process within Asana which increased patient retention for follow-up appointments by 54%.
  • Developed office protocols that enhanced patient flow, decreasing waiting times by 27% and improving clinic efficiency.
  • Maintained seamless internal communication between administrative and clinical staff by utilizing SAP, bolstering team coordination and reducing communication lapses.
  • Documented and resolved category which led to program.
  • Led office inventory checks ensuring stock availability for critical medical equipment and supplies, reducing restocking issues by 21%.
  • Tracked and ordered clinic supplies, maintaining inventory levels at 29% capacity, which resulted in optimal stock availability and cost savings of $6 annually.
  • Provided administrative assistance to a team of 18 clinicians, ensuring smooth day-to-day operations by coordinating calendars, meetings, and departmental communication.
  • Collaborated with insurance companies and third-party payers to resolve claims and billing issues, leading to 23% improvement in claim resolution times.

Affiliations

  • National Association of Social Workers
  • Greater Denver Medical Office Professionals Group
  • Phlebotomy Technician Certification (CPT) by category
  • Rotary International
  • Association for Computing Machinery
  • Lions Club
  • Member of Health Information Systems Society (HIMSS)
  • Professional Association of Health Care Office Management (PAHCOM)
  • American Society of Safety Professionals
  • International Association of Administrative Professionals

Certifications

  • Medical Terminology Certification – standard
  • Certified Outpatient Coder (COC) process
  • Medical Billing and Coding Specialist Certification – framework
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Physician Practice Manager (CPPM) - AAPC
  • Healthcare Information Technology Specialist (HITS) – Summit Group
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • Emergency Medical Dispatcher (EMD) Certification - Lakeside Partners

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