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Skills

  • Project development
  • Product development
  • Process improvement
  • Conflict resolution and mediation
  • Employee scheduling
  • MS Office
  • Project organization
  • Operational improvement
  • Coaching and mentoring
  • Communications

Work Experiences

  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $13.
  • Created and implemented new policies to increase productivity and lower overall framework costs.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 9%.
  • Used workflow optimization and client relations to cultivate and strengthen long-term client relationships.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class method results.
  • Scheduled employees for several months shifts, taking customer traffic and employee strengths into consideration.
  • Worked with assistant managers to open and close the standard office, as well as handle large transactions and inventory management.
  • Successfully managed purchasing, sales, marketing, and customer account operations.

Summaries

  • Commercial Store Manager with 8 years of successful process improvement and team leadership experience.
  • Commercial Store Manager who is forward-thinking and knows a lot about risk assessment.
  • Achieved a 28% boost in employee engagement.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Strengths in cross-functional collaboration and budget management backed up by Miscellaneous training.
  • Forward-thinking leader with experience in setting goals, quality standards, and process initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 20% decrease in annual operating costs.

Accomplishments

  • Implemented new change management processes and team-building exercises that improved departmental communication and collaboration.
  • Managed a marketing campaign aimed at local businesses that boosted business-to-business sales by 29% in the first 4 months.
  • Forecasted quarterly sales trends through analysis of historical data, optimizing inventory levels and reducing surplus stock by 24%.
  • Optimized store layout based on consumer behavior data, resulting in a 44% improvement in high-margin product placements.
  • Achieved 49% increase in customer acquisition within the first 6 months of a new store opening by developing and executing localized marketing strategies.
  • Collaborated with team of 11 in the development of program.
  • Conducted thorough sales trend evaluations, leading to targeted promotions and a 50% increase in monthly revenue.
  • Developed a customer feedback mechanism that improved customer satisfaction scores by 62%.
  • Developed employee training programs focused on cross-functional skills, improving team flexibility and enhancing overall store productivity by 46%.
  • Spearheaded the rollout of a customer loyalty program, increasing repeat customer visits by 20% within the first 17 months.

Affiliations

  • International Association of Administrative Professionals
  • International Franchise Association (IFA) Member
  • International Council of Nurses
  • National Association of Social Workers
  • Toastmasters
  • National Retail Customer Service Association (NRCSA)
  • Association of Information Technology Professionals
  • Society for Human Resource Management (SHRM) Participant
  • American Marketing Association (AMA) - Retail Chapter
  • American Management Association (AMA) - Leadership Certificate in 2015

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Customer Service Strategy Training - Vantage 2023
  • Certified Risk and Resilience Manager (CRRM) - process 2024
  • Certified Customer Experience Professional (CCXP) – Customer Experience Professionals Association (CXPA)
  • Apple Certified Associate (ACA)
  • Certified Store Manager - National Retail Federation (NRF)
  • Green Certificate in Sustainable Retail Practices - initiative 2017
  • Certified Retail Supply Chain Analyst (CRSCA) - Northwind 2018
  • Retail Financial Management Certification - method 2020
  • Cisco Certified Network Associate (CCNA)

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