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Skills

  • Data analysis
  • Crisis management and contingency planning
  • Self-motivated
  • Vendor relationship building
  • Project management
  • Dining experience enhancement
  • Customer-focused service standards
  • Budget forecasting and financial planning
  • Data entry
  • Data Management

Work Experiences

  • Boosted annual profits to $2.
  • Coordinated large-scale client meetings.
  • Framework helped me achieve $116,000.
  • Coordinated and executed large-scale client meetings on food service strategy, contributing to a 28% increase in client retention.
  • Contributed to a 48% increase in event bookings.
  • Entered data into the Adobe Creative Suite system, including payments, account information, and call logs.
  • Achieved a 62% improvement in Net Promoter Score (NPS).
  • Achieved a $13 reduction in supply chain costs.
  • Achieved consistent cost reduction of $4 per month.
  • Built popular themed dining events.

Summaries

  • Director of Dining Services with more than 8 years of experience in food service and progressive leadership.
  • Through careful food ordering and improved, we were able to save 14% in 6 months.
  • Years of progressive leadership experience 10
  • Director of Dining Services with over 10 years of system and standard service experience.
  • Conducted advanced staff training.
  • Boosted overall customer satisfaction scores by 17%.
  • Customer satisfaction is our top priority.
  • Using basic Mandarin skills, build relationships with patrons and employees.
  • Committed and hardworking food service manager with 11 years of experience managing food service in the Miscellaneous.
  • Trained in food preparation and handling, inventory management, and customer service.

Accomplishments

  • Resolved product issue through consumer testing.
  • Led team development sessions focused on customer service etiquette, improving customer satisfaction scores by 18%.
  • Initiated cross-department collaboration that streamlined procurement processes, reducing supply costs by 64% in several months.
  • Reduced dining services' environmental impact by 49% through the implementation of sustainable packaging and waste reduction programs.
  • Launched an employee wellness initiative, resulting in a 36% increase in employee productivity and a decline in absenteeism.
  • Redesigned staff onboarding and retention programs, decreasing turnover rates by 76% and improving team morale.
  • Directed kitchen operations to service high-volume catered events, consistently achieving a 60% guest satisfaction rating.
  • Created a new line of seasonal offerings that increased sales by 53% in off-peak months, aligning with market demand.
  • Rolled out time-management training for all employees, improving workflow efficiency and reducing service bottlenecks by 39%.
  • Developed a successful allergen-free meal plan program which led to securing 7 new contracts with specialized care facilities.

Affiliations

  • Certified Food Protection Professional (CFPP), Academy of Nutrition and Dietetics
  • Member, National Association of College & University Food Services (NACUFS)
  • Member, Society for Hospitality & Foodservice Management (SHFM)
  • Member, Women Chefs & Restaurateurs (WCR)
  • Active participant, LeanPath Food Waste Tracking Program 2024
  • Member, Green Restaurant Association (GRA)
  • Affiliate, American Culinary Federation (ACF)
  • Member, Institute of Food Technologists (IFT)
  • Alumni, Certificate in Hospitality Management, metric
  • Member, International Association for Food Protection (IAFP)

Certifications

  • Certified Culinary Administrator (CCA) - ACF
  • Certified Protection Officer (CPO)
  • Certified Facility Manager (CFM) – International Facility Management Association (IFMA)
  • Certified Food Safety HACCP Manager - framework
  • Certified Hospitality Supervisory (CHS), category
  • ServSafe Alcohol Certification - National Restaurant Association
  • Certified Foodservice Professional (CFSP) - North American Association of Food Equipment Manufacturers (NAFEM)
  • Food Defense Certificate, framework
  • ServSafe® Food Protection Manager Certification – framework
  • Certified Restaurant Supervisor (CRS), method

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