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Skills

  • Effective resource allocation
  • Dining experience enhancement
  • Cross-departmental communication
  • Code validation skills
  • Document scanning
  • Self-motivated
  • Customer feedback analysis for service improvement
  • Data Management
  • Food preparation
  • Process implementation

Work Experiences

  • Achieved a 25% reduction in excess inventory.
  • Analyzed profitability of food items and optimized menus which resulted in a cumulative revenue increase of $15 over 9 years.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Analyzed market trends.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Coordinated and executed large-scale client meetings on food service strategy, contributing to a 28% increase in client retention.
  • Collaborated cross-functionally with the marketing department to build popular themed dining events, contributing to a 76% increase in event bookings.
  • Achieved a 79% improvement in patient satisfaction.
  • Contributed to a 67% increase in client retention.
  • Achieved growth over a 4-month period.

Summaries

  • Director of Dining Services with over 10 years of system and standard service experience.
  • Boosted overall customer satisfaction scores by 17%.
  • Director of Dining Services with a track record of cutting costs, increasing productivity, and improving customer satisfaction.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Aligned product offerings with consumer preferences.
  • Director of Dining Services is a dynamic Director of Dining Services with 18 years of experience in providing high-quality food services.
  • Achieved Employee of the Year for best dining service in Atlanta.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Using basic Mandarin skills, build relationships with patrons and employees.
  • Customer-focused Sales Representative with 17 years of experience solving problems for clients.

Accomplishments

  • Revitalized underperforming dining services areas, helping increase department revenue by 19% over one year.
  • Managed a successful digital marketing campaign for dining services, increasing event bookings by 16% over a three years-month period.
  • Redesigned training programs for 14 staff, improving service efficiency by 24% and achieving a Scrum Master compliance rate of 34%.
  • Redesigned staff onboarding and retention programs, decreasing turnover rates by 76% and improving team morale.
  • Led team development sessions focused on customer service etiquette, improving customer satisfaction scores by 18%.
  • Led cross-functional team to revamp dietary standards, cutting food costs by 30% while maintaining nutritional value and increasing customer satisfaction by 46% points.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Overhauled financial tracking methods for dining services, reducing accounting errors by 43% and creating accurate monthly budget reports.
  • Initiated new point-of-sale system integration, reducing customer wait times by 37% and enhancing overall dining experience.
  • Launched an employee wellness initiative, resulting in a 36% increase in employee productivity and a decline in absenteeism.

Affiliations

  • Affiliate, Culinary Nutrition Collaborative
  • Member, Culinary Institute of America (CIA) Alumni Association
  • Board Member, program Culinary Arts Advisory Committee
  • Associate Member, Foodservice Consultant's Society International (FCSI)
  • Member, Association of Nutrition & Foodservice Professionals (ANFP)
  • Certified HACCP Manager, International HACCP Alliance 2016
  • Participant, Zero Food Waste Certification Program 2015
  • Internal Audit Chair, Compliance with FDA Food Code Phoenix
  • Member, Farm-to-Table Alliance
  • Participant, Food Waste Reduction Alliance (FWRA)

Certifications

  • Certified Hospitality Supervisory (CHS), category
  • Certified Executive Chef (CEC) – American Culinary Federation (ACF)
  • Certified Culinary Administrator (CCA) - ACF
  • Food Allergy Awareness Certification (FAACT)
  • Certified Dietary Technician, Registered (DTR), standard (CDR)
  • Certified Specialist in Dining Services (CSDS), metric
  • Nutrition and Foodservice Workforce Leadership Certificate, system
  • Certified Aging Services Professional (CASP), metric
  • HACCP Certification (Hazard Analysis Critical Control Point), metric
  • ServSafe Alcohol Certification - National Restaurant Association

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