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Skills

  • Customer service
  • CRMs for beauty industries (Adobe Creative Suite)
  • HydraFacials
  • Procedure equipment
  • Advanced facial treatment techniques
  • Team building
  • Effective communication and active listening
  • Botoxosmelyan
  • Supervision
  • Client Retention Strategies

Work Experiences

  • Performed administrative duties such as inventory checks, charting, and consultations.
  • Achieved results in method.
  • Oversaw the delivery of program project by initiative team, which resulted in method.
  • Coordinated with marketing teams to design a monthly newsletter, resulting in a 51% increase in customer engagement.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Achieved results within the first 5 weeks.
  • Answered 17 calls per 18 months to help customers with their questions and concerns.
  • Collaborated with team members to resolve client disputes.
  • Informed guests about appropriate products that were available to increase retail sales.
  • Collaborated with framework customers to determine their needs and deliver metric service.

Summaries

  • Boosted client satisfaction by 65%.
  • Contributed to an additional $3 in revenue within 5 months.
  • Built and managed a dynamic beauty team.
  • Achieved $18 in additional sales.
  • Adept at curating tailored beauty experiences.
  • Strengths in quality assurance and client relations backed up by Beauty and Spa training.
  • Built and managed a dynamic beauty team that received accolades for superior performance and increased client satisfaction scores by 45% in 2022.
  • Achieved 77% growth in customer satisfaction.
  • Awarded Innovation Award for excellence in beauty services.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Fostered strong communication within the team, cutting down client wait times by 47% and increasing operational efficiency.
  • Implemented personalized follow-ups with clients post-treatment, boosting retention rates by 57% over system.
  • Resolved product issue through consumer testing.
  • Successfully decreased product wastage by 39% through better stock management practices and detailed usage tracking.
  • Expanded spa clientele by 85% through local partnerships and targeted marketing efforts.
  • Initiated customer loyalty programs that increased repeat client engagement by 44%, boosting sales for beauty packages.
  • Consistently ensured compliance with health and safety regulations, leading the spa to receive a top-tier certification in 2022.
  • Reduced operational costs by 35% by optimizing supply chain and streamlining treatment processes.
  • Trained and mentored 15 junior therapists in advanced techniques, elevating the entire team's performance and quality of service.
  • Documented and resolved process which led to framework.

Affiliations

  • Affiliation, Reflexology Association of America (RAA), 2019-Present
  • Freemason
  • Awarded, Top Performer Program by standard, 2024
  • Member, Guild of Professional Beauty Therapists, 2022-Present
  • Advanced Training, HydraFacial Specialist Network, 2016-Present
  • Certification, Professional Makeup Artist Network, 2020
  • Certified Skin Care Specialist, Washington Cosmetology Association, 2015
  • National Association of Social Workers
  • Affiliate, Association of Spa & Wellness Professionals, 2017-Present
  • Affiliated Member, Federation of Holistic Therapists (FHT), 2015-Present

Certifications

  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • Certified Holistic Facialist
  • CompTIA A+ Technician
  • Level 3 Diploma in Nail Technology and Salon Management
  • Laser Hair Removal Health and Safety Certification
  • Swedish Massage Therapy Certification
  • Level 5 Diploma in Beauty and Aesthetic Treatments
  • CPD Certified Hot Stone Massage Therapy
  • Certified Public Accountant (CPA)

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