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Skills

  • Event planning and coordination
  • Team building
  • MS Office
  • Organization
  • Error reduction in clerical processes
  • Vendor relationship management
  • Data entry
  • Desktop support
  • Document proofreading and editing
  • Customer service expert

Work Experiences

  • Increased company revenue by 16% beyond 18 months targets by upselling products and services.
  • Communicated directly with framework clients.
  • Coordinated logistics and communications.
  • Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.
  • Coordinated scheduling for 10 executives, effectively reducing calendar conflicts and improving team meeting punctuality by 39%.
  • Assisted in the rollout of Jira system updates.
  • Adjusted ordering practices for efficiency.
  • Administered office-wide communications.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 15 new accounts.
  • Coordinated initiative for employees.

Summaries

  • Achieved a 48% decrease in task processing times.
  • Achieved an invoice processing accuracy rate of 72%.
  • Adapted office operations using digitization techniques, revising filing systems to reduce document processing turnaround time by 38%. Laser-focused on optimizing clerical workflows.
  • Clerical Support Specialist with 18 years of successful workflow optimization and vendor management experience.
  • Promotes team leadership and stakeholder engagement skills that are dynamic.
  • Achieved a 40% increase in functionality.
  • Specializes in process and category product troubleshooting.
  • Excellent Clerical Support Specialist with 8 years of experience providing exceptional support to users at all levels.
  • Achieved 19% improved retrieval speed.
  • Excellent cross-functional collaboration and vendor management knowledge.

Accomplishments

  • Maintained a 71% client satisfaction rate by providing seamless scheduling of internal and external meetings.
  • Collaborated with HR to implement a more efficient benefits record-keeping system, processing over 2 records per month.
  • Coordinated with cross-functional teams to ensure all meeting schedules were free from conflicts, driving productivity.
  • Worked closely with HR to streamline employee recordkeeping, reducing data processing time by the past year per employee.
  • Consistently met deadlines while juggling high-priority administrative tasks during peak business operations.
  • Played a key role in delivering timely reports for executive review, helping meet organizational deadlines.
  • Initiated and coordinated logistics for category, ensuring participation from over 9 external partners.
  • Reduced office supply costs by 18% annually by implementing an improved inventory management system.
  • Processed and coordinated the approval of 14 travel itineraries per week with zero budget overruns.
  • Improved task prioritization by aligning team efforts with shifting organizational goals, boosting productivity by 85%.

Affiliations

  • International Council of Nurses
  • National Secretaries Association (NSA) - Former Member
  • National Association of Social Workers
  • National Association of Professional Organizers (NAPO)
  • International Association of Business Communicators (IABC)
  • Project Management Institute (PMI) - CAPM Certification 2022
  • Association for Talent Development (ATD) - Corporate Training Activities
  • Jaycees
  • Association of Information Technology Professionals
  • Microsoft Excel Data Specialist Program - 2015

Certifications

  • Six Sigma Yellow Belt certification
  • Data Entry Certification – SAP
  • ServSafe
  • Apple Certified Associate (ACA)
  • General Office Administration Certificate – Lakeside Partners
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant
  • Notary Public Certification – process
  • Google Certified Professional Cloud Architect

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