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Skills

  • Document digitization processes
  • Project organization
  • Accurate data entry and verification
  • Business operations
  • Executive calendar management
  • Program equipment
  • Confidential data handling
  • Communications
  • Advanced Microsoft Office Suite (e.g., Excel, Word)
  • Customer service expert

Work Experiences

  • Achieved results within two years.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Worked closely with HubSpot and QuickBooks users to provide solutions to operations issues via phone, email, live chat, and web teleconference.
  • Contributed to a 30% decrease in escalations.
  • Administered office-wide communications.
  • Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
  • Coordinated scheduling for 14 executives.
  • Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
  • Assisted in the rollout of Jira system updates.
  • Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.

Summaries

  • Clerical Support Specialist with 18 years of successful workflow optimization and vendor management experience.
  • Adaptable and detail-focused clerical professional.
  • Boosted productivity by 40%.
  • Adapted office operations using digitization techniques, revising filing systems to reduce document processing turnaround time by 38%. Laser-focused on optimizing clerical workflows.
  • Adept at managing multiple tasks.
  • Achieved a 40% increase in functionality.
  • Excellent cross-functional collaboration and vendor management knowledge.
  • Promotes team leadership and stakeholder engagement skills that are dynamic.
  • Clear understanding of risk assessment and performance reporting as well as cross-functional collaboration training.
  • Achieved zero discrepancies during 18 consecutive audits.

Accomplishments

  • Consistently met deadlines while juggling high-priority administrative tasks during peak business operations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and maintained up-to-date records of employee benefits and statutory filings, ensuring accuracy for over 3 employees.
  • Worked closely with HR to streamline employee recordkeeping, reducing data processing time by the past year per employee.
  • Utilized Microsoft Excel to automate financial reports, saving the past year on monthly reconciliations.
  • Monitored and reconciled expense reports, achieving 72% adherence to company policy.
  • Successfully processed 8 invoices per week with 66% accuracy, resulting in reliable vendor payment cycles.
  • Trained junior staff members on the new electronic filing system, reducing onboarding time by several months.
  • Collaborated with HR to implement a more efficient benefits record-keeping system, processing over 2 records per month.
  • Coordinated with cross-functional teams to ensure all meeting schedules were free from conflicts, driving productivity.

Affiliations

  • International Association of Administrative Professionals
  • Administrative Professionals Day Organizer - metric
  • Microsoft Office Specialist (MOS) Certification 2016
  • American Society of Administrative Professionals (ASAP)
  • National Professional Certification in Office Management - 2023
  • National Notary Association (NNA)
  • Jaycees
  • International Association of Business Communicators (IABC)
  • Rotary International
  • Office and Professional Employees International Union (OPEIU)

Certifications

  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • HubSpot Email Marketing Certification
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • OSHA 10-Hour General Industry Certification
  • Administrative Executive Assistant Certificate – Harbor & Co.
  • Notary Public Certification – process
  • Administrative Assistant Fundamentals - Northwind

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