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Skills

  • Market trend analysis
  • Client relationship management
  • Employee scheduling
  • Supply chain optimization
  • Cost-benefit analysis
  • Business intelligence tools
  • Operational improvement
  • Effective leader
  • Product development
  • Staff training/development

Work Experiences

  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every 18 months.
  • Created and implemented new policies to increase productivity and lower overall category costs.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Kept track of 9 employees' daily activities and devised plans to address issues that resulted in program.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.

Summaries

  • 13 years of experience in cross-functional team leadership.
  • Costs were consistently reduced while profits were increased.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Customer-focused General Manager with 13 years of experience who is committed to expanding budget management and team leadership.
  • Forward-thinking leader with experience in setting goals, quality standards, and program initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • Strengths in cross-functional collaboration and performance reporting backed up by Miscellaneous training.
  • A pleasant personality and a customer-focused background, as well as knowledge of project management.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Achieved 44% increases in productivity.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.

Accomplishments

  • Optimized product delivery workflows, cutting down delivery time by 18 months and improving customer satisfaction by 37% points.
  • Oversaw the successful launch of QuickBooks, exceeding initial revenue expectations by 38% in the first three years.
  • Trained and mentored a team of 12 employees, boosting team output by 15% through skill enhancement and realignment of goals.
  • Reduced operational costs by $9 annually via implementation of standardized workflows in the logistics.
  • Facilitated workflow optimization across key operational departments, reducing bottlenecks and increasing throughput by 51%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with marketing to create a go-to-market strategy that achieved a 28% market share increase in several months.
  • Developed comprehensive financial reporting tools using SAP, cutting down reporting time by 61% monthly.
  • Documented and resolved process which led to procedure.
  • Mentored and guided a team of 7 junior staff, resulting in improved project delivery timelines by 29%.

Affiliations

  • Rotary International
  • Institute of Business Advisors and Consultants (IBAC)
  • Association of International Product Marketing & Management (AIPMM)
  • Certified Management Consultant (CMC) - Institute of Management Consultants USA
  • International Association of Administrative Professionals
  • Institute for Executive Development (IED)
  • American Association of International Sales Professionals
  • Association for Computing Machinery
  • Association of Information Technology Professionals
  • Jaycees

Certifications

  • Certified Manager (CM) from Institute of Certified Professional Managers
  • Project Management Professional (PMP)
  • Salesforce Administrator Certification
  • TOGAF 9 Certified Enterprise Architect
  • Certified Supply Chain Professional (CSCP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Business Relationship Management Professional (BRMP)
  • Chartered Financial Analyst (CFA)
  • Lean Six Sigma Black Belt

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