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Skills

  • First Aid/CPR
  • Ceiling fans
  • Residential cleaning
  • Supervision
  • Collaboration across departments
  • Care of fine art
  • Hazardous chemical training
  • Team building
  • Compliance with sanitation protocols
  • Budgets

Work Experiences

  • Examined 10 rooms, halls, and lobbies to determine whether or not furniture or equipment needed to be repaired or replaced.
  • Deep-cleaned high-traffic areas daily.
  • Decreased instances of lost items by 29%.
  • Designed and led cross-training initiatives for new hires, helping streamline onboarding tasks and reducing training time by 43%.
  • Developed a new staff rotation schedule.
  • Communicated effectively with security teams.
  • Achieved promotion within 6 months.
  • Contributed to casino’s successful system by preparing and maintaining 9 rooms in pristine condition throughout the event.
  • Awarded 'Employee of the Month' in 17 months for achieving the highest guest satisfaction in cleanliness departments.
  • Awarded 'Employee of the Month' in 8 months 2015.

Summaries

  • Bathroom and kitchen maintenance is a strong suit, as is providing high-quality hotel and motel services.
  • Costs were consistently reduced while profits were increased.
  • Dedicated Casino Housekeeper who is responsible for the cleanliness and upkeep of various facilities and rooms in system and process facilities.
  • Professional with a positive attitude who is available to work a variety of hours.
  • Cleaning professional with 3 years of experience in metric environments.
  • Weekly availability of 11 hours, including evenings and weekends.
  • Achieved high cleanliness ratings.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Clear understanding of stakeholder engagement and risk assessment as well as client relations training.
  • Inspection, inventory, and supply management expertise, as well as organizing laundry services.

Accomplishments

  • Implemented a new deep-cleaning routine for high-contact surfaces, improving overall cleanliness ratings by 80% in one year.
  • Launched a new linen and laundry management system that improved item tracking and reduced replacement costs by 23%.
  • Led a team of 2 housekeepers, prioritizing tasks, and maintaining optimal workload balance across the housekeeping department.
  • Efficiently sanitized gaming tables, slot machines, and high-contact areas, contributing to a safe environment for 18 patrons during peak hours.
  • Conducted quarterly health and safety assessments, resulting in 18 consecutive months of compliance with no major incidents.
  • Partnered with resort maintenance team to report and resolve equipment breakdowns, minimizing disruptions by 56%.
  • Designed and executed cross-training programs for new hires, reducing employee onboarding time by 49%.
  • Optimized floor care routines, resulting in a 85% reduction in floor maintenance time while maintaining high cleanliness standards.
  • Worked closely with management to fulfill exclusive guest requests for VIP areas, improving client retention by 15%.
  • Reduced guest complaints related to room cleanliness by 62% through the adoption of a new daily inspection checklist system.

Affiliations

  • American Cleaning Institute (ACI)
  • Association for Supply Chain Management (APICS)
  • Certificate of Excellence in Health Code Compliance 2022
  • Green Seal Certification Program for Sustainable Cleaning Practices
  • Association for Computing Machinery
  • International Association of Hospitality Accountants (IAHA)
  • Lions Club
  • Hospitality Industry Professionals Association (HIPA)
  • Toastmasters
  • OSHA Certification for Health and Safety in Housekeeping

Certifications

  • Certificate in High-Touch Surface Sanitation Standards by framework in 2021
  • Certified Hospitality Housekeeping Executive (CHHE) by American Hotel & Lodging Educational Institute
  • Certified Guestroom Attendant (CGA) by the American Hotel & Lodging Educational Institute
  • Google Certified Professional Cloud Architect
  • Certified Hospitality Supervisor (CHS) by American Hotel & Lodging Educational Institute
  • CompTIA Security+
  • Housekeeping Leadership Certification by Institute of Hospitality in 2018
  • Chemical Safety for Laundry Workers Certification by standard
  • Green Cleaning Professional Certification by system
  • CPR and First Aid Certification by American Red Cross

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