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Skills

  • MS Office
  • Project organization
  • Process improvement
  • Resource Allocation Optimization
  • Problem resolution
  • Business operations
  • Customer service
  • Organization
  • First Aid/CPR
  • Cost-saving initiatives

Work Experiences

  • Audited operational expense reports for accuracy, resulting in a 28% reduction in duplications and unapproved expenditures.
  • Responded quickly to customer questions via email, which resulted in a 6% reduction in phone inquiries.
  • Assisted more than 5 Operations Department Clerks with clerical needs such as taking messages, scanning documents, and routing business correspondence.
  • Oversaw travel arrangements for employees traveling domestically and internationally, including hotel reservations, car rentals, and airfare.
  • Accurately processed department travel expense reports using Power BI and reduced reimbursement processing time by 2 days on average.
  • Improved communication by efficiently managing incoming correspondence, such as phone calls, emails, and letters.
  • Managed physical and digital filing systems, ensuring that records were well-organized and accessible to team members.
  • Created professional letters, presentations, and spreadsheets that were free of errors.
  • Achieved a 55% reduction in delays.
  • Created professional charts, pivots, and filters to create, update, and maintain detailed documents and spreadsheets.

Summaries

  • Results-oriented Miscellaneous professional with vendor management, cross-functional collaboration, and budget management strengths.
  • With a strong understanding of computer fundamentals, well-versed in the use of Workday.
  • Motivating leader who has built and managed method teams in the past.
  • Self-driven Office Clerk with experience managing administrative operations in the Miscellaneous sector.
  • Strategic planning Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Operations Department Clerk is a hardworking and dependable Operations Department Clerk who excels at risk assessment and performance reporting.
  • Proven track record of motivating streamlined to achieve team, individual, and management goals.
  • Operations Department Clerk is a determined Operations Department Clerk who is eager to take on new challenges in order to help a great company succeed.
  • Proficient in promoting procedure by leveraging quality assurance and process improvement knowledge.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.

Accomplishments

  • Tracked and reconciled payroll discrepancies, reducing error incidence by 58% over a 16-month period and improving transparency for financial reporting.
  • Organized and supported monthly executive leadership meetings, consolidating operational data across departments for strategic reviews and decision-making.
  • Developed training materials for employees on correct document classification methods, reducing misfiling instances by 71%.
  • Coordinated employee onboarding processes, ensuring that new hire documentation was completed and filed accurately, improving payroll start accuracy by 16%.
  • Collaborated with departmental heads to manage an inventory of over 17 worth of supplies and oversee timely reordering processes, ensuring operations never faced shortages.
  • Served as primary liaison with vendors, managing procurement processes for sales, and securing cost savings of approximately 7 per quarter.
  • Reviewed and processed payroll submissions for 6 employees, leading to a 19% improvement in payroll accuracy and meeting all audit compliance requirements.
  • Collaborated with the finance department to review and correct billing and invoice errors, increasing overall accuracy of transactions by 71%.
  • Assisted in developing and rolling out new department-wide document management systems, improving overall file accessibility and tracking via Microsoft Excel integration.
  • Contributed to cross-departmental operational data analysis, reviewing trends and presenting findings to inform strategic planning for upcoming fiscal year initiatives.

Affiliations

  • Certified, Digital Document Classification and Retrieval from process – mastery of reducing retrieval times in office environments.
  • Affiliation, Project Management Institute (PMI) – applied project management principles to operational clerk functions.
  • Alumni, initiative Business Operations Certificate Program – coursework in efficient office operations and expense auditing.
  • Lean Six Sigma Green Belt Certification – trained in reducing operational waste and boosting departmental productivity.
  • Member, American Society for Quality (ASQ) – focused on quality control and reducing errors in operational processes.
  • Attendee, Annual Conference on Financial Auditing and Compliance 2018 – focused on detailed knowledge in auditing operational expense reports.
  • Alumni, process Business Efficiency and Performance Review Systems Program – focused on administrative performance management.
  • Certification, Compliance and Audit Preparation by process – detailed familiarization with operational audits and compliance standards.
  • Certification, Office Management Efficiency and Workflow Optimization – focused on streamlining clerical processes and improving archive management.
  • Participant, Modernized Office Operations Forum 2016 – explored innovative ways to integrate software for operational improvement.

Certifications

  • Time Management Skills Certification by standard
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Customer Service Specialist (CSS)
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Certified Process Automation Specialist - Workday
  • Certified Inventory Optimization Specialist
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)

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