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Skills

  • Process automation
  • Problem resolution
  • Business operations
  • Performance reporting
  • Team management
  • Strategic planning
  • System equipment
  • Budgeting and resource allocation
  • Relationship development
  • Business-Technical Liaison

Work Experiences

  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Oversaw a group of 17 program associates who dealt with the department's daily and complex requirements.
  • Achieved a significant program by making proactive decisions based on market expertise and business knowledge.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Achieved 23% cost savings on procurement.
  • Conducted supplier risk management assessments in order to evaluate the system program for senior management's planning purposes.
  • Created budgets and prepared quotes for new products and services.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Achieved Top Performer for operational excellence.

Summaries

  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Accomplished Rollout Manager with over 10 years of experience, adept at managing end-to-end rollouts, including strategic planning, resource allocation, and risk mitigation.
  • Proactive Rollout Manager uses determination and attention to detail to produce high-quality project management work.
  • Stakeholder engagement, strategic planning, and budget management are all well-trained.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Motivated system manager with a track record of best practices and operations in the Miscellaneous.

Accomplishments

  • Managed vendor relationships to ensure timely product availability and reduced supply chain delays, resulting in a 46% increase in rollout efficiency.
  • Monitored and improved KPIs for rollout projects, achieving a 74% increase in client satisfaction rates for product delivery.
  • Developed and maintained detailed project schedules and risk assessments to mitigate potential delays, reducing total deployment time by 16%.
  • Implemented project tracking tools such as HubSpot to provide real-time updates and reduced missed deadlines by 53%, ensuring a smooth project lifecycle.
  • Standardized deployment processes across 15 regions, creating consistency and reducing the margin for errors by 46%.
  • Consolidated customer feedback post-rollout, leading to actionable product improvements that boosted customer satisfaction by 72%.
  • Designed and executed rollout communication plans, ensuring all stakeholders remained informed, cutting average query resolution time by 84%.
  • Resolved product issue through consumer testing.
  • Successfully reduced rollout costs by 62% through the implementation of a streamlined vendor management system, enabling faster and more cost-effective deployments.
  • Orchestrated the cross-functional deployment of ServiceNow, ensuring compliance with all regulatory requirements while staying 14% under budget.

Affiliations

  • Association for Supply Chain Management (APICS)
  • DevOps Institute
  • Association for Computing Machinery
  • Scrum Alliance
  • Association of Change Management Professionals (ACMP)
  • Enterprise & Network Deployment Association
  • International Council on Systems Engineering (INCOSE)
  • Project Management Institute (PMI)
  • Cybersecurity and Infrastructure Security Agency (CISA) Advisory Circle
  • Association of Information Technology Professionals

Certifications

  • Oracle Certified Professional, Java SE method
  • Certified Supply Chain Integration Professional (SCIP)
  • Certified Supply Chain Professional (CSCP)
  • Certified Business Analysis Professional (CBAP)
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Certified Data Center Management Professional (CDCMP)
  • Risk Management Professional (PMI-RMP)
  • Certified in Risk and Information Systems Control (CRISC)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)

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