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Skills

  • Operational improvement
  • User interface understanding
  • Project management
  • Team Leadership
  • Communications
  • Problem resolution
  • Data Management
  • Report writing
  • Online training experience
  • Materials preparation

Work Experiences

  • Assisted in implementing a new inventory management system.
  • Procedure helped me achieve $158,000.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Created new training programs for staff, including online modules, interactive software, language labs, and online programs, as well as providing ongoing training.
  • Organized workshops for employees to help them better understand the company's mission, streamline daily operations, and align employee and company priorities.
  • Achieved results within 17 months.
  • Answered an average of 15 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Achieved results over a 7-month span.
  • Achieved measurable improvements in efficiency.
  • Achieved results over a period of 10 months.

Summaries

  • Achieved 30% compliance during method.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Professional with 12 years of progressive experience in the field who is highly organized and detail-oriented.
  • Achieved results during peak sales periods over a 5-month span.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Within Customer Service, senior Assistant Manager Trainee and outstanding performer in data analysis and cross-functional collaboration.
  • Customer-focused Sales Representative with 10 years of experience solving problems for clients.
  • Known for data analysis and a goal-oriented mindset.
  • Clear understanding of budget management and strategic planning as well as budget management training.

Accomplishments

  • Successfully managed a team of 16 in retail operations, leading to a 49% increase in overall sales within 14 months.
  • Documented and resolved standard which led to system.
  • Applied skills in market trend analysis to adjust customer engagement tactics, maintaining sales growth despite category.
  • Consistently ensured compliance with company policies during preparation for internal audits, leading to zero audit discrepancies.
  • Managed and inspired cross-functional teams of up to 18 staff, improving department productivity by 15%.
  • Revised store opening/closing procedures, reducing staff errors during cash reconciliations by 53%.
  • Trained new employees in budget management, improving team efficiency and decreasing onboarding times by 62%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a streamlined cash deposit procedure, reducing discrepancies by $5 monthly.
  • Designed and maintained accurate financial reports, increasing transparency and reducing audit findings by 23%.

Affiliations

  • International Association of Administrative Professionals
  • BONUS: Retail Innovation Conference attendance to keep up-to-date with store operations trends
  • Women's Foodservice Forum (WFF) professional chapter
  • Association for Supply Chain Management (APICS)
  • Rotary International
  • American Payroll Association (APA) affiliate for payroll accuracy
  • National Association of Social Workers
  • American Medical Informatics Association
  • Young Retail Professionals (YRP) networking group
  • Toastmasters International, for leadership and presentation skills

Certifications

  • Certified Payroll Professional (CPP) – American Payroll Association
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Certified Human Resources Administrator (CHRA) - procedure
  • Certified Team Leadership Specialist (CTLS) - procedure
  • Project Management Professional (PMP)
  • Certified Professional Supervisor (CPS) - category
  • CompTIA Network+
  • Certified Assistant Manager (CAM) - Lakeside Partners
  • Certified Loss Prevention Specialist (CLPS) - category

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