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Skills

  • Goal-oriented
  • MS Office
  • Safety processes and procedures
  • Accurate money handling
  • Operational improvement
  • Bilingual in Mandarin
  • Proficient in Asana
  • Technical aptitude
  • Metric equipment
  • POS systems knowledge

Work Experiences

  • Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents.
  • Handled all customer complaints professionally, putting customer satisfaction first.
  • Kept up with available products, store promotions, and customer service policies to become a better shopper.
  • Adhered to established merchandising guidelines, which included window, sales floor, and promotional displays.
  • Answered product questions using up-to-date sales and store promotions information.
  • Aided customers by quickly locating items, resulting in a 14% increase in store satisfaction.
  • Was in charge of replacing damaged or missing products in a timely and efficient manner.
  • Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues.
  • Used Workday to keep track of invoices and payments.
  • Determined what the customer's needs were by asking pertinent questions and actively listening to the responses.

Summaries

  • Warehouse and Sales Coordinator with experience managing order allocations and distribution for accounts worth up to $17 while supervising multiple staff members.
  • Flow Team Member who has a track record of consistently exceeding sales targets.
  • Retail sales professional dedicated to exceeding customer expectations and fostering customer loyalty.
  • Building a strong customer base and increasing repeat business is a success.
  • Flow Team Member is a multi-talented Flow Team Member who is consistently rewarded for planning and operational improvements.
  • Dedicated Flow Team Member with a strong work ethic and experience managing client relations and team leadership in high-pressure situations.
  • Talented sales associate who excels at multitasking while maintaining a friendly demeanor under duress.
  • In all types of situations, able to remain calm and focused.
  • Strengths in data analysis and risk assessment backed up by Retail training.
  • In a 100% commission sales environment, Flow Team Member was extremely successful in meeting daily, weekly, and monthly sales goals.

Accomplishments

  • Reduced stock replenishment time by 34% through inventory organization improvements, driving faster product availability.
  • Led a 8-member team in efficient product stocking, achieving a 61% acceleration in restock turnaround time.
  • Proactively communicated with vendors on shipment delays/issues, reducing backorders by 68% and improving product availability.
  • Collaborated with team of 3 in the development of initiative.
  • Implemented time-saving stocking strategies, enabling the team to exceed daily replenishment goals by 75%.
  • Accurately reconciled inventory discrepancies through data audits, ensuring 7% stock accuracy and avoiding 5% product shrinkage.
  • Optimized product placement strategies that led to a 49% increase in customer engagement during weekly promotions.
  • Identified incoming product quality issues, reducing potential product returns by 17 through early interventions with system.
  • Created efficient stocking layouts for high-demand products, decreasing browsing time for customers and increasing sales by 60%.
  • Helped to train staff members on proper lifting and stocking techniques, resulting in a 30% reduction in workplace-related injuries.

Affiliations

  • Association of Retail Technology Standards (ARTS)
  • Collaborative Planning, Forecasting, and Replenishment (CPFR) Committee
  • Certifications through the American Logistics Association (ALA)
  • Warehousing Education and Research Council (WERC)
  • Lions Club
  • Society for Human Resource Management (SHRM) - Retail Division
  • Toastmasters
  • Rotary International
  • National Association of Social Workers
  • Certified Professional in Supply Management (CPSM)

Certifications

  • Certified Supply Chain Management Associate - Ironclad Systems
  • Retail Customer Service Certification - Brightline
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Certificate in Visual Merchandising and Space Planning - Summit Group
  • Google Certified Professional Cloud Architect
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • Retail Management Certificate - standard
  • Certificate in Advanced Inventory Control - Beacon Labs

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