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Skills

  • Clear Communication with Non-Technical Staff
  • Technical issues analysis
  • Healthcare data security
  • Epic User Account Management
  • Clinical workflow optimization
  • Escalation management
  • Organization
  • Process improvement
  • Data recovery
  • Team management

Work Experiences

  • Achieved resolution in less than three years on average.
  • Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.
  • Achieved a 61% increase in clinical workflow efficiency.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Collaborated with the data analytics team.
  • Assisted in Epic system downtimes and outages by providing rapid troubleshooting support that reduced incident resolution time by one year.
  • Increased company revenue by 15% beyond 6 months targets by upselling products and services.
  • Conducted root cause analysis on Epic system issues.
  • Collaborated with cross-functional teams to implement Epic upgrades, resulting in a smoother workflow process for sales and reducing ticket volume by 32%.
  • Collaborated with cross-functional teams.

Summaries

  • Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.
  • Salesforce expert and ServiceNow user.
  • Accomplished Epic consultant with over 8 years of experience in troubleshooting and configuring healthcare systems, resulting in improved user adoption and satisfied end-users.
  • Costs were consistently reduced while profits were increased.
  • Permissions, filters, and file sharing are all skills she possesses.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Addressed Epic workflows for major hospital systems.
  • Excellent vendor management and quality assurance knowledge.
  • Achieved long-term reduction in issue recurrence.
  • Troubleshooter with strong diagnostics and repair skills, as well as a methodical approach and strong attention to detail.

Accomplishments

  • Developed comprehensive user role-specific Epic training manuals that reduced onboarding time for new users by 36% and improved user satisfaction scores.
  • Assisted in the development of Epic system optimization strategies that improved operational efficiency by 39% for the finance.
  • Developed a streamlined method for managing Epic escalations, reducing incident resolution time from an average of several months to three years.
  • Documented and resolved process which led to initiative.
  • Led the successful integration of Epic with external framework software, improving system interoperability and increasing data exchange rate by 30% without additional overhead costs.
  • Provided leadership to a multi-disciplinary team managing Epic configurations, achieving 17 system optimizations that enhanced user experience across Seattle.
  • Created comprehensive documentation for Epic system changes and configurations, aiding in the reduction of repeated operational issues by 32% over several months.
  • Created and managed budget for Epic support projects, delivering results under budget by 33% during initiative.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Contributed to category transition, ensuring successful implementation of Epic optimizations tailored to method specific workflow requirements.

Affiliations

  • Association of Clinical Documentation Integrity Specialists (ACDIS) – Active participant, 2017
  • National Association for Healthcare Quality (NAHQ) - Certified Professional 2019
  • American College of Healthcare Executives (ACHE) – Contributor to Digital Healthcare Initiatives
  • American Medical Informatics Association (AMIA) – Professional Membership, 2022
  • Leadership Council for Medical Informatics Innovation – Participant
  • Freemason
  • American Society of Safety Professionals
  • Health IT Leadership and Innovation Conference – Key Speaker, 2021
  • Certified Healthcare IT Professional (CHITP) Network – Active Participant
  • Healthcare Information Technology Standards Panel (HITSP) – Contributing Member

Certifications

  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Epic Resolute Professional Billing Certification
  • Certified Professional in Healthcare Information & Management Systems (CPHIMS)
  • Epic Bridges Interface Certification
  • Certified Health Informatics Systems Professional (CHISP)
  • Epic Cadence Scheduling Certification
  • Epic Haiku & Canto Mobile Apps Certification

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