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Skills

  • Budgets
  • Regulatory compliance
  • Organization
  • Epic Template Configuration
  • Documentation process streamlining
  • Data recovery
  • Escalation management
  • System equipment
  • Mac systems
  • Desktop support

Work Experiences

  • Conducted root cause analysis on recurring Epic system issues, restoring full functionality within 6 months and minimizing disruption to business operations.
  • Collaborated with physicians and nurses.
  • Collaborated with IT and compliance departments.
  • Achieved resolution in less than three years on average.
  • Worked closely with Jira and ServiceNow users to provide solutions to operations issues via phone, email, live chat, and web teleconference.
  • Configured and optimized order sets in Epic.
  • Consistently improved outcomes over several months.
  • Contributed to 14 key system enhancements.
  • Achieved enhancements over the past year.
  • Achieved a smoother workflow process for compliance.

Summaries

  • Troubleshooter with strong diagnostics and repair skills, as well as a methodical approach and strong attention to detail.
  • Achieved satisfied end-users.
  • Balanced technical troubleshooting with end-user coaching.
  • Adept in using advanced Epic features.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved results over one year.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.
  • Epic Support Consultant is a multi-talented Epic Support Consultant who is consistently rewarded for planning and operational improvements.
  • Achieved a 58% reduction in system downtime.
  • Achieved long-term reduction in issue recurrence.

Accomplishments

  • Developed a streamlined method for managing Epic escalations, reducing incident resolution time from an average of several months to three years.
  • Resolved critical Epic system downtime incidents in record time during high-demand periods and contributed to a 59% reduction in system-related complaints.
  • Created comprehensive documentation for Epic system changes and configurations, aiding in the reduction of repeated operational issues by 32% over several months.
  • Collaborated with team of 13 in the development of program.
  • Developed custom Epic reports for operations, enabling faster decision-making and saving 7 staff hours per week.
  • Responded to on-call Epic support tickets, resolving 15% of critical issues within several months, maintaining optimal operational functionality.
  • Reduced troubleshooting time for clinical departments by 70% after identifying ineffective workflows and implementing corrective Epic configurations.
  • Improved charge capture processes by reconfiguring Epic billing workflows for product, resulting in $49,000 in additional revenue over 6 months.
  • Collaborated with clinical teams to identify key areas for Epic improvement, implementing changes that resulted in a 62% increase in staff efficiency.
  • Provided leadership to a multi-disciplinary team managing Epic configurations, achieving 17 system optimizations that enhanced user experience across Seattle.

Affiliations

  • Institute for Healthcare Improvement (IHI) Member 2022
  • Health Information and Technology Research Systems Lab – Research Contributor, 2022
  • Electronic Healthcare Network Accreditation Commission (EHNAC) – Professional Member
  • International Council of Nurses
  • Certified Healthcare IT Professional (CHITP) Network – Active Participant
  • Society of Human Resource Management
  • Leadership Council for Medical Informatics Innovation – Participant
  • American Marketing Association
  • American College of Healthcare Executives (ACHE) – Contributor to Digital Healthcare Initiatives
  • Association for the Advancement of Medical Instrumentation (AAMI) – Active Contributor

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • Epic Resolute Professional Billing Certification
  • Epic Hyperspace Administrator Training Certification
  • CompTIA Network+
  • Certified Professional in Epic Systems (CPES)
  • Epic Haiku & Canto Mobile Apps Certification
  • Epic Radiant Imaging Support Certification
  • Certified Business Analysis Professional (CBAP)
  • Epic Tapestry Certification (Care Management)

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