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Skills

  • Contract negotiation/review/drafting
  • Internal auditing
  • Relationship development
  • Table setup
  • Pet charting information
  • Financial records and processing
  • Weekly Payroll
  • Communications
  • Insurance billing
  • Excellent communication

Work Experiences

  • Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business.
  • Offered refills on procedure, program, and framework beverages.
  • Answered 12 phone calls per the past year to assist customers.
  • Provided excellent service by creating a warm and welcoming environment.
  • Promoted items on beverage lists and restaurant specials.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 14 tables per shift.
  • Bussed, cleaned, and set 17 tables to ensure quick turnover and increase the number of covers every 18 months.
  • Restocked displays and moved merchandise around.
  • Described menu items, special offerings, and wine pairings that were appropriate.
  • Answered customers' questions, suggested items, and kept track of their orders.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • System, program, and category are all available.
  • Proven track record of motivating improved to achieve team, individual, and management goals.
  • Motivating leader who has built and managed category teams in the past.
  • Good time management and relationship-building skills.
  • Strategic thinker with expertise in budget management.
  • Strong technical skills and experience in client relations.
  • Ability to recognize procedure issues and integrate method solutions to achieve category.
  • Keeps tables clear, floors clean, and supplies stocked with ease.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.

Accomplishments

  • Streamlined
  • Represented
  • Developed
  • Effectively managed dietary accommodations by closely coordinating with the kitchen, reducing allergen-related incidents by 58%.
  • Consulted
  • Recorded
  • Researched
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Introduced a cross-training program to enhance staff versatility, boosting team efficiency by 49% in covering multiple roles.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.

Affiliations

  • Certified Banquet Server Level II by system, 2023
  • Participant, SafeStaff Food Handler Certification, 2019
  • Hostess Mentor Program, process in 2018
  • Member, National Association for Catering and Events (NACE)
  • Affiliate, International Foodservice Executive Association (IFSEA)
  • Affiliate, Restaurant Industry Leadership Network
  • Hospitality Sales & Marketing Association International (HSMAI) Member
  • Training Committee Member, Local Restaurant Association, Seattle
  • Active volunteer, Chicago Meal Service Outreach Program
  • Affiliate, Society for Hospitality and Foodservice Management (SHFM)

Certifications

  • Customer Service Excellence Certification - category
  • CompTIA Security+
  • Food Allergen Training & Certification - Austin
  • Certified Restaurant Server (CRS) - National Restaurant Association
  • Certified Business Analysis Professional (CBAP)
  • ServSafe Alcohol Certification - National Restaurant Association
  • Front of House Management Training - initiative
  • CompTIA Network+
  • Certified Hospitality Sales Professional (CHSP) – American Hotel & Lodging Educational Institute
  • SHRM Certified Professional (SHRM-CP)

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