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Skills

  • Financial report generation
  • Office management
  • Records management
  • Bookkeeping
  • Social media knowledge
  • Multi-line phone proficiency
  • Documentation and control
  • Writing reports
  • AP/AR proficiency
  • Spreadsheet management

Work Experiences

  • Wrote business documents such as procedure, process, and procedure that were clear and professional.
  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 17% reduction in the company's travel expenses.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Took up to 18 calls per one year and quickly redirected them.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Established administrative work procedures to keep track of the daily tasks of the employees.

Summaries

  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Ability to work independently or in a team environment with a self-motivated work ethic.
  • Working with little to no supervision, responsible, punctual, and productive.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 17-person team.
  • Team player who is knowledgeable in cross-functional collaboration and vendor management.
  • Proven track record of updating offices and increasing overall productivity.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.

Accomplishments

  • Facilitated the completion of key deliverables within two years, improving division-wide adherence to project deadlines.
  • Supported project managers by maintaining real-time performance dashboards, ensuring teams were aligned with project milestones.
  • Documented and resolved system which led to standard.
  • Work directly with legal and compliance teams to ensure all records were maintained in accordance with industry guidelines, achieving CPA.
  • Supported the development of employee performance improvement plans, contributing to a Top Performer win for overall operational excellence.
  • Improved office workflow by developing a centralized scheduling system, allowing for more consistent resource allocation and reducing overlaps by 71%.
  • Resolved product issue through consumer testing.
  • Collaborated with department heads to develop action plans to address underperformance, increasing overall staff productivity ratings by 38%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Enhanced office efficiency by instituting a digital signature platform, reducing paperwork by 24%.

Affiliations

  • National Notary Association (NNA)
  • Society for Human Resource Management (SHRM)
  • Certified Administrative Professional (CAP) certification by Meridian
  • International Council of Nurses
  • Freemason
  • Association of Business Process Management Professionals (ABPMP)
  • Women in Management Association
  • Society for Corporate Governance
  • Association of Information Technology Professionals
  • American Medical Informatics Association

Certifications

  • Certified Expense Management Specialist (CEMS) Harbor & Co.
  • Certified Executive Assistant (CEAP)
  • Customer Service Excellence Certification Meridian
  • Certified Travel Associate (CTA)
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Project Management Professional (PMP)
  • Office Management and Effective Administration Skills (SMA) Certification
  • SHRM Certified Professional (SHRM-CP)

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