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Skills

  • Data-driven decision making
  • Peer Mentorship Programs
  • Administrative support
  • Invoice generation
  • Planning and coordination
  • Public speaking and presentations
  • Business operations
  • Insurance billing
  • Collaboration with Faculty & Staff
  • Orientation program design

Work Experiences

  • Assisted students on academic probation.
  • Achieved results in 2016.
  • Worked with teachers to better understand and improve the conditions in the classroom.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Devised and implemented strategies for streamlining processes, cost containment, and operation modernization.
  • Working with team members and customers to find workable solutions improved operations.
  • Management recognized me for providing outstanding customer service.
  • Advised students on academic probation.
  • Achieved a 33% increase in student retention.
  • Achieved results within 8 months.

Summaries

  • Achieved a 33% improvement in retention rates.
  • College Retention Specialist is a hardworking and dependable College Retention Specialist who excels at project management and process improvement.
  • Risk assessment Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Achieved 83% retention improvements.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Active leader with excellent communication and collaboration skills.
  • Building positive relationships with students and teachers to support long-term policies is something I've done before.
  • Proficient in promoting procedure by leveraging strategic planning and process improvement knowledge.
  • Achieved 43% improvement in retention rates over 2015.
  • Achieved a growth of 27% in overall student persistence.

Accomplishments

  • Spearheaded a tutoring program utilized by 10 students weekly, significantly improving student academic performance by 37%.
  • Helped streamline financial aid processes by guiding 3 students through FAFSA submissions, which increased their continued enrollment by 55%.
  • Engaged in public speaking events on retention best practices to both student groups and faculty, contributing to a broader campus-student retention focus.
  • Designed and executed focus groups with peer advisors and students to gather retention insights, leading to actionable strategies that boosted retention by 30%.
  • Utilized data analytics tools like HubSpot to forecast student challenges and intervene early, leading to a 61% increase in student retention.
  • Collaborated with administrative offices to minimize errors in financial registration processes, reducing drop-out rates by 45%.
  • Implemented a student-focused task management strategy, streamlining academic support efforts and enhancing retention rates by 58%.
  • Designed individual academic roadmaps for struggling students involving mentoring and goal-setting, improving persistence rates by 79%.
  • Developed early intervention systems to track student concerns, leading to proactive outreach and boosting overall retention by 36%.
  • Led student retention initiatives that targeted peer mentorship program development, increasing retention for first-year students by 72%.

Affiliations

  • Member of Phi Theta Kappa Honor Society, actively engaging in mentorship programs focused on academic success for community college students.
  • Active participant in the First-Year Experience (FYE) Council, contributing to discussions on transition challenges and retention strategies for incoming students.
  • Served on the Retention and Academic Committees at category, contributing to data-driven interventions to minimize failure rates.
  • Graduate of the College Retention Leadership Program, where I developed successful intervention initiatives aimed at promoting academic persistence.
  • Contributed to retention-related discussions as an attendee at the Education Advisory Board (EAB) conferences.
  • Regular attendee of regional retention workshops hosted by Council for the Advancement of Standards in Higher Education (CAS).
  • Ambassador for the Student Success Alliance, exchanging retention strategies alongside like-minded professionals to reduce college attrition.
  • Volunteer at the National Resource Center for The First-Year Experience & Students in Transition, sharing insights on reducing dropout rates.
  • Attended seminars facilitated by the Ruffalo Noel Levitz Center for Retention Excellence, gaining insights into contemporary retention management.
  • Participation in Student Achievement Action Network events, focusing on retention concerns specific to underserved communities.

Certifications

  • Apple Certified Associate (ACA)
  • Certified Public Speaker (CPS) Vantage
  • Certified Academic and Career Assessment Provider (ACAP)
  • Trauma-Informed Care Certification Brightline
  • Microsoft Office Specialist (MOS)
  • National Association of Student Personnel Administrators (NASPA) Certificate in Student Success Leadership
  • CompTIA Network+
  • First Aid/CPR
  • Risk Assessment and Crisis Management in Higher Education Certification
  • Salesforce

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