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Skills

  • Problem resolution
  • Problem-solving skills
  • Security systems
  • Public speaking and presentations
  • Process improvement
  • Data-driven decision making
  • Disability Support Services (DSS) Coordination
  • Inventory management
  • Customer service
  • Action plan development

Work Experiences

  • Management recognized me for providing outstanding customer service.
  • Awarded for contributions to student achievement.
  • Achieved a 22% higher retention rate over 2023 year.
  • Accomplished results within 6 semesters.
  • Advised students on academic probation.
  • Used SAP to compile data gathered from various sources.
  • Boosted retention for 7 students in a single term.
  • Assisted 44% of students in returning to good academic standing.
  • Achieved results in 2016.
  • Achieved results after 2 weeks.

Summaries

  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Achieved 43% improvement in retention rates over 2015.
  • Achieved a growth of 27% in overall student persistence.
  • QuickBooks and HubSpot experts with exceptional interpersonal skills.
  • Achieved a 33% improvement in retention rates.
  • Accomplished in developing effective retention programs that resulted in a growth of 37% in overall student persistence for the 2019 cohort.
  • Educator with a track record of meeting and exceeding operational goals over a 12-year career.
  • Data analysis in program settings and vendor management in quality assurance settings.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Achieved a 32% increase in student persistence rates.

Accomplishments

  • Collaborated with faculty and academic counselors to address at-risk student populations, demonstrable in a 15% rise in academic performance for 14 students.
  • Managed student retention metrics through the use of software like Salesforce to identify pain points, improving results by 83% on annual reports.
  • Created and distributed academic success materials used by 12 students, which improved overall student satisfaction by 28%.
  • Provided regular one-on-one advising with 8 students per semester, focusing heavily on individualized academic success plans and improving retention by 16%.
  • Organized campus workshops on time management, enhancing student performance by 63% as measured by GPA improvements post-attendance.
  • Trained peer mentors to work with freshmen and first-time college attendees, increasing retention in this demographic by 28% after 18 months.
  • Implemented targeted advising strategies for students dealing with financial hardship, improving retention rates in that group by 44%.
  • Facilitated cross-department collaboration between academic advising and registrar offices, achieving a 15% decrease in registration errors.
  • Engaged in public speaking events on retention best practices to both student groups and faculty, contributing to a broader campus-student retention focus.
  • Advised 9 students directly on institutional navigation, yielding a 70% increase in fall-to-spring retention.

Affiliations

  • Member, Regional College Success Network, partnered with advisors and educators to study the effects of retention workshops on student performance.
  • Contributed to retention-related discussions as an attendee at the Education Advisory Board (EAB) conferences.
  • Served on the Retention and Academic Committees at category, contributing to data-driven interventions to minimize failure rates.
  • Collaborated with colleagues through Partnership for Student Retention Excellence (PSRE), improving retention rates through regional initiatives.
  • Completed the Certified Student Success and Retention Professional (CSSRP) certification to stay up-to-date with evolving retention strategies.
  • Advisory Board Member for Campus Retention and Success Programs, where I shared best practices to drive better student outcomes.
  • Graduate of the College Retention Leadership Program, where I developed successful intervention initiatives aimed at promoting academic persistence.
  • Member of Phi Theta Kappa Honor Society, actively engaging in mentorship programs focused on academic success for community college students.
  • Member of National Organization for Student Success (NOSS), contributing research on retention strategies in diverse learning environments.
  • Regular attendee of regional retention workshops hosted by Council for the Advancement of Standards in Higher Education (CAS).

Certifications

  • Apple Certified Associate (ACA)
  • Trauma-Informed Care Certification Brightline
  • Project Management Professional (PMP)
  • Certified Master of Retention (CMR) - Ironclad Systems
  • American Academy of Financial Management (AAFM)
  • National Career Development Association (NCDA) Career Services Provider Certification
  • Certified Public Accountant (CPA)
  • Certified Strengths Coach - Gallup
  • Student Affairs Administrators in Higher Education (NASPA) Certificate
  • Retention Data Management and Analytics Specialist

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