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Skills

  • Disability Support Services (DSS) Coordination
  • Data-driven decision making
  • Crisis intervention
  • RFI Scanners
  • Campus resource coordination
  • Communication skills
  • Program development
  • Project organization
  • Academic advising
  • Action plan development

Work Experiences

  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Assisted students on academic probation.
  • Finished category of project, which resulted in metric.
  • Improved individual departments working closely with College Retention Specialists to reorganize class loads, improve resource utilization, and modernize equipment.
  • Increased registrations by 17% by improving promotional, outreach, and parent engagement strategies.
  • Answered 2 phone calls per the past year to assist customers.
  • Worked with teachers to better understand and improve the conditions in the classroom.
  • Assisted in the creation of system procedures.
  • Learned project management and process improvement to help with office needs.
  • Site evaluations, customer surveys, and team audits were all things I did.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • People-oriented with strong organizational abilities.
  • Method, system, and method are all available.
  • System and metric have a proven track record.
  • Active leader with excellent communication and collaboration skills.
  • Student pursuing a Customer Service degree who is eager to contribute developed knowledge in the role of College Retention Specialist.
  • Proven track record of motivating implemented to achieve team, individual, and management goals.
  • Ability to recognize program issues and integrate category solutions to achieve method.
  • Achieved a 83% improvement in overall retention.
  • College Retention Specialist and team leader with 18 years of experience in program settings.

Accomplishments

  • Spearheaded a tutoring program utilized by 10 students weekly, significantly improving student academic performance by 37%.
  • Delivered compelling public speaking presentations focused on retention strategies to faculty, driving an organization-wide retention rate increase of 48%.
  • Collaborated with faculty and academic counselors to address at-risk student populations, demonstrable in a 15% rise in academic performance for 14 students.
  • Managed student retention metrics through the use of software like Salesforce to identify pain points, improving results by 83% on annual reports.
  • Organized campus workshops on time management, enhancing student performance by 63% as measured by GPA improvements post-attendance.
  • Developed early intervention systems to track student concerns, leading to proactive outreach and boosting overall retention by 36%.
  • Partnered with academic departments to support underrepresented student groups, yielding an increase of 70% in the continued academic engagement of these populations.
  • Led a mental health partnership program that paired students with appropriate services, contributing to a 31% reduction in drop-out rates.
  • Trained peer mentors to work with freshmen and first-time college attendees, increasing retention in this demographic by 28% after 18 months.
  • Collaborated with administrative offices to minimize errors in financial registration processes, reducing drop-out rates by 45%.

Affiliations

  • Contributed to retention-related discussions as an attendee at the Education Advisory Board (EAB) conferences.
  • Member of Academic Coaches for Student Success (A.C.S.S.), incorporating new theories around academic coaching and advisement to reduce student dropout rates.
  • Member of Phi Theta Kappa Honor Society, actively engaging in mentorship programs focused on academic success for community college students.
  • Collaborated with colleagues through Partnership for Student Retention Excellence (PSRE), improving retention rates through regional initiatives.
  • Active participant in the First-Year Experience (FYE) Council, contributing to discussions on transition challenges and retention strategies for incoming students.
  • Affiliated with the National College Learning Center Association (NCLCA), developing skills in tutoring and academic coaching for student retention.
  • Advisory Board Member for Campus Retention and Success Programs, where I shared best practices to drive better student outcomes.
  • Member of the National Tutoring Association (NTA), actively facilitating peer tutoring programs to enhance student engagement and retention.
  • Engaged with behavioral intervention teams (BITs) through membership in the National Association for Behavioral Intervention and Threat Assessment (NABITA), focusing on early interventions.
  • Delivered presentations on retention tools and techniques at the Regional Advisors Network Annual Conference.

Certifications

  • Certified Retention Specialist (CRS) - Northwind
  • Risk Assessment and Crisis Management in Higher Education Certification
  • CompTIA Network+
  • Microsoft Office Specialist (MOS)
  • National Association of Student Personnel Administrators (NASPA) Certificate in Student Success Leadership
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Academic Coach (CAC) - 2019
  • CompTIA A+ Technician
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)

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