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Skills

  • Cost-saving initiatives
  • Networking issues
  • Project organization
  • Risk management in system deployments
  • Adaptability to evolving SAP technologies
  • Process improvement
  • SAP contract renegotiations
  • Continuous system performance tuning
  • Multi-module SAP expertise (e.g., SAP MM, SD, PP)
  • Operational improvement

Work Experiences

  • Achieved Excellence Award recognition.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Analyzed and rectified recurring SAP system errors, reducing ticket volume by 19% over 18 months.
  • Achieved reduction over 13 months.
  • Aligned SAP milestones with companywide goals.
  • Achieved a 46% improvement in project delivery times.
  • Boosted department KPIs by 17%.
  • Analyzed recurring SAP system errors.
  • Achieved CPA for the system.
  • Collaborated with leadership to define SAP roadmaps.

Summaries

  • Aligned technology with business requirements.
  • Aligned SAP solutions with business objectives.
  • Collaborative SAP Technician Lead with a strong ability to work with cross-functional teams, delivering seamless system integrations in Miscellaneous.
  • Brought projects in under budget.
  • Achieved 56% reduction in processing time.
  • Achieved zero downtime.
  • Adaptable SAP Technician Lead with hands-on experience in SAP FICO configuration and S/4HANA implementations across various industries.
  • Achieved a 82% reduction in processing times.
  • Collaborated with senior leadership to define and implement strategic SAP roadmaps that fueled business growth in Raleigh.
  • Bridged the gap between technical SAP capabilities and business strategies.

Accomplishments

  • Implemented SAP HANA functionalities, reducing batch processing times by 85% and improving data access speed significantly.
  • Directed SAP data migration efforts from framework, transferring process data records, ensuring 100% data integrity throughout project execution.
  • Upskilled team members in SAP troubleshooting, boosting issue resolution rates by 46%, while cutting escalation needs down by 11 incidents.
  • Designed and implemented SAP system performance enhancements, improving system uptime to 71% during process.
  • Spearheaded the development of SAP dashboards that reduced reporting time across all business verticals by 18 hours per month.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Migrated SAP data for metric across 12 departments, preserving full compliance with program.
  • Documented and resolved system which led to metric.
  • Leveraged collaboration with cross-functional teams to ensure timely and on-budget delivery of SAP capacity planning solutions for system.
  • Designed contingency plans for SAP systems to minimize productivity loss during catastrophic failures, achieving zero high-priority incidents over 2021.

Affiliations

  • SAP SuccessFactors Learning Network
  • High-Performance Analytics User Group (HPAUG)
  • Project Management Institute
  • International Association of SAP Professionals (IASP)
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • S/4HANA Cloud Community Group
  • IT Service Management Forum (itSMF) - SAP System Uptime Group
  • Jaycees
  • Association of Information Technology Professionals

Certifications

  • SAP Certified Development Associate - ABAP with SAP NetWeaver
  • Certified Public Accountant
  • CompTIA A+ Technician
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • SAP Certified Engineer – Supply Chain Architect (SCM)
  • SAP S/4HANA for Management Accounting Certification
  • SAP Certified Application Specialist – SAP C/4HANA
  • SAP Certified Technology Associate – System Administration (SAP HANA)
  • SAP S/4HANA Finance for Group Reporting Certification

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