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Skills

  • Documentation skills
  • Prioritization
  • Cheerful and energetic
  • Inter-department collaboration
  • HubSpot support
  • Account management
  • Conflict resolution
  • Research and due diligence
  • Documentation abilities
  • Invoice processing

Work Experiences

  • Achieved a 76% drop in escalated tickets.
  • Achieved an average customer resolution satisfaction score of 34% through consistent follow-up and tailored support.
  • Achieved a 17% referral rate increase.
  • Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.
  • Actively collaborated with 16 departments.
  • Achieved a 27% increase in client loyalty scores.
  • Central point of contact for program members.
  • Addressed escalated issues.
  • Analyzed customer feedback and presented findings to upper management, shaping strategic changes that improved service levels by 70%.
  • Devised and implemented effective strategies for retaining customers and increasing brand loyalty.

Summaries

  • Customer Service Representative with experience working in a variety of procedure and customer service environments.
  • Analytical problem-solver with strong mentoring and team-building skills.
  • Customer Service Coordinator is a driven Customer Service Coordinator who is looking to advance professionally by bringing his or her skills to a dynamic, growth-oriented position at Meridian.
  • Customer Service Coordinator proactive with experience in providing support and resolving customer complaints.
  • Knowledge of ServiceNow and Power BI to a high level.
  • With a team-oriented mentality and a commitment to customer satisfaction, business needs, and sales excellence, I am efficiency-driven and organized.
  • Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate procedure systems is one of my specialties.
  • For best-in-class service, this charming salesperson is skilled in communication and collaboration.
  • Successful Customer Service Coordinator with 5 years of customer service experience by automated.
  • Capable of detecting and resolving issues, promoting new products, and exceeding sales targets.

Accomplishments

  • Analyzed call center data to identify bottlenecks, leading to a 77% increase in customer response speed.
  • Method Met and exceeded quotas generating 3+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.
  • Managed escalations from a diverse group of international clients, boosting resolution efficiency by 53% across procedure.
  • Spearheaded daily operations of a 10-person customer service team, reducing escalated customer issues by 68% in one year.
  • Customer Follow-up: Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Cashier: Achieved highest Number of new credit accounts opened within one-month period.
  • Optimized shift scheduling processes that maximized team availability during peak hours leading to a 64% improvement in SLA adherence.
  • Listened actively to customer feedback, driving product improvements that resulted in a 45% reduction in customer complaints.
  • Resolved product issue through consumer testing.
  • Reduced refund requests by 82% through enhanced communication and proactive issue resolution with customers.

Affiliations

  • International Association of Customer Service Professionals (IACSP)
  • Association of Support Professionals
  • Tech Support Alliance Network (TSAN)
  • Lions Club
  • Service Quality Measurement (SQM) Group
  • Society of Workforce Planning Professionals (SWPP)
  • Call Center Management Association (CCMA)
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • Rotary International

Certifications

  • CompTIA Network+
  • Lean Six Sigma Green Belt - 2024
  • Apple Certified Associate (ACA)
  • Sales Manager Certificate
  • ISO 9001 Quality Management Certification – 2021
  • First Aid/CPR Certified
  • HubSpot Inbound Marketing Certification 2020
  • Certified Customer Relations Professional (CCRP) - Ironclad Systems
  • Google Certified Professional Cloud Architect
  • Sales Essentials Certificate

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