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Skills

  • Workload prioritization
  • Appointment scheduling
  • MS Office
  • Program equipment
  • Process improvement
  • Front-desk healthcare operations
  • Audit pass rate improvement
  • Escalation Process Development
  • Appointment scheduling bottleneck resolution
  • First-call resolution improvement

Work Experiences

  • Created patient access reports.
  • Designed a comprehensive training program for front-line patient access staff.
  • Achieved results within 9 months.
  • Achieved results within the first 2019.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Decreased denial rates by 84%.
  • Boosted access to essential services by 80%.
  • Created patient pre-registration training procedures.
  • Collaborated with third-party vendors.
  • Created an escalation process.

Summaries

  • Achieved results across the past year.
  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.
  • Addressed operational challenges.
  • Collaborative healthcare professional.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Within Miscellaneous, senior Lead Patient Access Specialist and outstanding performer in team leadership and performance reporting.
  • Achieved 22% reduction in patient wait times.
  • Japanese is a second language for me.
  • Clear understanding of strategic planning and budget management as well as risk assessment training.
  • Comprehensive knowledge of quality assurance and a dedication to patient satisfaction.

Accomplishments

  • Collaborated with external billing teams to resolve outstanding patient claims, reducing accounts receivable by $183,000 within 18 months.
  • Trained a cohort of 2 new Patient Access Specialists, standardizing the registration process and improving overall KPI performance by 69% over 2015.
  • Reduced insurance pre-certification approval time by 34% through the introduction of an automated assessment tool.
  • Resolved a cross-departmental issue regarding documentation accuracy which decreased claim denial rates by 56%.
  • Achieved Scrum Master to enhance auditing procedures; improved the department’s compliance audit score by 21%.
  • Collaborated with team of 12 in the development of system.
  • Coordinated monthly team trainings on compliance with HIPAA guidelines, improving audit success by 34% over 2020.
  • Resolved product issue through consumer testing.
  • Improved operational efficiency by introducing digital forms for patient intake, cutting manual data entry time in half and decreasing entry errors.
  • Negotiated and built strong relationships with insurance providers, improving approval rates by 72% for complex claims.

Affiliations

  • American College of Healthcare Executives (ACHE)
  • National Speakers Association - Healthcare Chapter
  • Association for Supply Chain Management (APICS)
  • Lean Six Sigma Healthcare Certifications program
  • Integrated Health Care Association (IHA)
  • Patient Advocate Certification Board (PACB)
  • Association for Computing Machinery
  • Sloan Program in Health Administration Alum Network
  • Society of Human Resource Management
  • Interdisciplinary Association for Population Health Science (IAPHS)

Certifications

  • Healthcare Financial Professional (HFP) by Beacon Labs
  • Healthcare Leadership Certificate Program from Harbor & Co.
  • Certified Patient Financial Services Professional (CPFS)
  • Certified Patient Account Representative (CPAR) by Beacon Labs
  • First Aid/CPR Certified
  • Professional Association of Healthcare Office Management Certification (PAHCOM)
  • ServSafe
  • Master Certification in Revenue Cycle Leadership from Beacon Labs
  • Apple Certified Associate (ACA)
  • Certified Health Data Analyst (CHDA)

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