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Skills

  • Organization
  • Child development knowledge
  • Grant Writing and Fundraising
  • Client-centered support practices
  • Advocating for housing assistance
  • IEP facilitation
  • Individual and family counseling
  • Relationship development
  • Conflict mediation
  • Cross-agency legal compliance coordination

Work Experiences

  • Advocated for educational support services for families.
  • Collaborated with procedure customers to determine their needs and deliver program service.
  • Assisted in conflict mediation between family members and service providers, resolving 31% of disputes within the first meeting.
  • Achieved 73% satisfaction among attendees.
  • Collaborated with local social services agencies to provide streamlined referrals and support for 15 family cases per month.
  • Worked with community program leaders and advocates to ensure that resources were available to those who needed them.
  • Assisted in conflict mediation.
  • Answered 16 calls per three years to help customers with their questions and concerns.
  • Achieved results in under 6 months.
  • Achieved results within several months.

Summaries

  • Achieved a satisfaction increase of 48% %.
  • Client-focused Family Advocate Intern leveraging crisis intervention skills to de-escalate 15 emergency situations and ensure family well-being.
  • Collaborated with educational institutions.
  • Establishes a rapport with clients and assesses their needs in order to provide appropriate resources.
  • Achieved resolutions in initial meetings.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Achieved a 85% success rate during the first meeting.
  • Applied strong knowledge of child development.
  • Achieved results in one year.
  • Compassionate Family Advocate Intern with extensive experience in referral coordination for mental health and housing support, decreasing waitlist length by 25%.

Accomplishments

  • Conducted weekly group support sessions, with 62% participant retention across two years.
  • Designed a resource toolkit for families facing economic insecurity, leading to a 66% improvement in service engagement.
  • Created a family support intake process, which reduced initial client onboarding times by 42%.
  • Assisted in developing educational materials for families, leading to a 48% improvement in resource understanding.
  • Orchestrated financial literacy workshops that improved budgeting skills for 16% of participants.
  • Provided translation and cultural mediation services for 14 non-English-speaking families, ensuring compliance with legal requirements.
  • Advocated for parents' rights in school meetings, securing additional support services for 2 students.
  • Aided in securing emergency financial assistance for families, reducing the number of evictions by 27%.
  • Implemented a client feedback system that increased family satisfaction by 64% over initiative.
  • Developed relationships with local shelters, securing temporary housing for 7 families facing immediate housing crises.

Affiliations

  • National Network for Children (NNC)
  • Partners for Our Children (POC)
  • American Association for Marriage and Family Therapy (AAMFT)
  • American Counseling Association (ACA)
  • American Society of Safety Professionals
  • American Association of Family and Consumer Sciences (AAFCS)
  • Child Welfare League of America (CWLA)
  • Council for Professional Recognition (CDA Council) – Child Development Associate Credential
  • National Family Caregivers Association (NFCA)
  • Families USA Foundation

Certifications

  • Certified Child Protection Professional (CCPP)
  • Licensed Professional Counselor (LPC) Certification
  • Certified Family Life Educator (CFLE) - category
  • Certified Poverty Intervention Specialist
  • Certified School Social Work Specialist (C-SSWS)
  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • Substance Abuse Prevention Specialist Certification
  • Certificate of Grant Writing for Social Services - Meridian
  • Apple Certified Associate (ACA)

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