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Skills

  • Family Action Plan Development
  • Client Satisfaction Improvement
  • Referral coordination
  • Client-centered support practices
  • Project organization
  • Framework equipment
  • Case management
  • Conflict resolution
  • Communications
  • Process improvement

Work Experiences

  • Assisted families facing financial instability.
  • Advocated for access to special education services, successfully obtaining assessment evaluations for 8 children in the past year.
  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Achieved results within several months.
  • Assisted in conflict mediation between family members and service providers, resolving 31% of disputes within the first meeting.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Conducted interviews with individuals and families in order to assess their needs and provide information.
  • Advocated for educational support services for families.
  • Assisted in crisis intervention for vulnerable families, facilitating the de-escalation of 16 emergency situations.
  • Advocated with external agencies.

Summaries

  • Catered to diverse family dynamics.
  • Committed Family Advocate Intern who specializes in navigating housing and emergency shelter systems, successfully placing 3 families within one year.
  • Collaborated with mental health professionals to enhance compliance with treatment plans, resulting in a 48% compliance increase among families.
  • Achieved placements within 18 months.
  • Assisted 3 families per month.
  • Recognized on a regular basis for outstanding performance and contributions to the Community and Public Service industry's success.
  • Achieved growth within several months.
  • Establishes a rapport with clients and assesses their needs in order to provide appropriate resources.
  • Collaborated with local agencies.
  • Achieved a 43% compliance increase among families.

Accomplishments

  • Designed a resource toolkit for families facing economic insecurity, leading to a 66% improvement in service engagement.
  • Developed relationships with local shelters, securing temporary housing for 7 families facing immediate housing crises.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Advocated for educational support services, enrolling over 14 children into after-school programs within one year.
  • Partnered with local legal organizations to provide free consultations for 11 families facing housing insecurity.
  • Coordinated community outreach projects that connected 7 families to local healthcare services.
  • Debriefed families after counseling sessions, identifying follow-up actions and increasing resource compliance by 42%.
  • Collaborated with local schools to ensure seamless integration of children into after-school programs, raising enrollment by 41%.
  • Assisted in developing educational materials for families, leading to a 48% improvement in resource understanding.
  • Improved the accuracy and delivery of resources by implementing a new case management system, reducing turnaround times by 62%.

Affiliations

  • National Alliance on Mental Illness (NAMI)
  • Council for Professional Recognition (CDA Council) – Child Development Associate Credential
  • National Child Welfare Workforce Institute (NCWWI)
  • National Foster Parent Association (NFPA)
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • Child Welfare League of America (CWLA)
  • National Family Caregivers Association (NFCA)
  • Jaycees
  • Zero to Three: National Center for Infants, Toddlers, and Families

Certifications

  • Certified in Family and Youth Crisis Intervention
  • Child Advocacy Studies (CAST) Certificate - category
  • Certified Professional in Family Services (CPFS)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • Domestic Violence Advocacy Certification - Massachusetts
  • Salesforce
  • Substance Abuse Prevention Specialist Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Poverty Intervention Specialist

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