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Skills

  • Inventory management and optimization
  • Outgoing nature
  • Networking
  • Effective negotiation skills
  • Customer relationship management
  • Pre-owned vehicle acquisition and sales
  • Upselling strategies
  • Client needs assessment and uncovering buying motives
  • Team leadership and coaching
  • Client follow-up and retention systems

Work Experiences

  • Analyzed competitor pricing and trends.
  • Achieved this in the last 3 months.
  • Was in charge of a sales team that generated $9 in monthly revenue.
  • Assessed customer needs.
  • Increased business 3% in the past year.
  • Followed up on warm Internet leads and answered customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Achieved a 27% growth in sales.
  • Sales contracts, purchase documentation, registration paperwork, and dealership records were all completed by me.
  • Finished the registration paperwork as well as the sales paperwork.
  • Achieved 63% of total sales from repeat buyers.

Summaries

  • With a flexible style, adept at proactively addressing issues.
  • Persuasive communicator and problem-solver with a unique perspective.
  • Achieved a 75% satisfaction rate.
  • Achieved 39% monthly sales growth.
  • Vehicle Salesperson who is well-versed in Mandarin and adept at establishing relationships with customers in order to promote products.
  • Individuals with the ability to develop their own unique personal strengths.
  • Achieved 23% annual revenue growth.
  • Vehicle Salesperson is a talented salesperson with 13 years of experience.
  • Strategically negotiates, closes deals, and increases sales as a self-motivated and energetic car salesman with a strong sales background and effective relationship building and client retention skills.
  • Professional in retail sales with experience in product placement and merchandising.

Accomplishments

  • Earned Excellence Award for highest customer satisfaction scores, boosting dealership’s Net Promoter Score (NPS) by over 55% in 2019.
  • Identified and onboarded new corporate clients, leading to fleet sales totaling over $13 annually.
  • Developed customer loyalty program that resulted in 82% repeat business within the first 18 months.
  • Assisted customers in securing alternative financing methods, increasing the customer approval rate by 74%.
  • Documented and resolved metric which led to initiative.
  • Surpassed personal and company goals for extended warranties, adding an average of $6 per contract.
  • Generated over $18 in new business revenue through strategic partnerships with local businesses and community organizations.
  • Consistently surpassed monthly sales quotas by 80%, earning Outstanding Service Award for outstanding performance in 2015.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conducted regular competitive market analysis, resulting in the adoption of pricing adjustments that led to a sales increase by 62%.

Affiliations

  • Association for Computing Machinery
  • Institute of Sales Management (ISM)
  • National Automotive Technicians Education Foundation (NATEF)
  • Vehicle Leasing and Finance Federation (VLFF)
  • Certified Sales Leadership Credential
  • International Automotive Remarketers Alliance (IARA)
  • Automotive Service Professionals Society (ASPS)
  • Rotary International
  • Salesforce Superuser Certification 2017
  • National Association of Social Workers

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Professional Sales Person (CPSP) from Northwind
  • Certified Automotive Lead Management Specialist by Cedar Works
  • ServSafe
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)
  • Advanced Automotive Sales Professional by Summit Group

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