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Skills

  • Process improvement
  • Customer support needs assessment
  • MS Office
  • Problem resolution
  • Hardware diagnosis
  • Tableau expert
  • Software upgrades
  • Service desk support
  • Relationship development
  • Equipment repair

Work Experiences

  • Consistently responded to customer service emails within the standard window for optimal response.
  • Achieved results within 9 months.
  • Used specialized software to remove malware and viruses from laptops and desktop computers.
  • Boosted efficiency by 61%.
  • Achieved a 19% performance improvement.
  • Achieved a 65% improvement in overall repair cycle time.
  • Responded to 6 individual tickets to provide Salesforce and HubSpot end-user support every week.
  • Installed and configured printers and scanners, as well as resetting default device passwords to prevent cyber attacks.
  • Used framework and standard techniques to perform routine server and system maintenance, ensuring that networks remained fully operational during peak periods.
  • Achieved recognition from Employee of the Year for consistently meeting customer repair deadlines while maintaining a customer satisfaction rate of 71%.

Summaries

  • Communicative and team-oriented, with Tableau expertise.
  • Expert in process with a strong aptitude for automated and optimized.
  • Strategic planning Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Multilingual and fluent in French and Portuguese, with a strong grasp of cultural differences.
  • Computer Repair Specialist with data analysis and team leadership abilities.
  • ServiceNow and Salesforce are two of my strongest skills.
  • Assist end-users with technical issues that are more complex.
  • Team player who is proactive and hardworking, with a focused mentality and a methodical approach.
  • Ability to recognize process issues and integrate procedure solutions to achieve metric.
  • Computer Repair Specialist is a hardworking and dependable Computer Repair Specialist who excels at project management and process improvement.

Accomplishments

  • Forecasted part needs and reordered stock proactively, reducing system downtime due to replacement part shortages by 70%.
  • Provided specialized support for gaming machines and high-performance setups, enhancing visual and processing performance by 52%.
  • Provided on-site hardware and software repairs within tight deadlines, reducing customer wait times by 43%.
  • Collaborated with the IT department to deploy standard upgrades company-wide, minimizing service disruptions by 66%.
  • Assisted in the recovery of mission-critical data using Six Sigma techniques, restoring 84% of data for compromised systems.
  • Repaired faulty power supplies and motherboards with a 23% success rate, avoiding major system replacements and saving budget costs.
  • Established new remote troubleshooting methods, reducing the need for on-site visits by 52%.
  • Developed custom repair workflows that reduced average turn-around time by 13 days.
  • Improved fleet-wide computer performance for 11 small business clients, increasing productivity by 27%.
  • Escalated critical issues to upper management and external vendors, resolving urgent incidents the past year ahead of schedule.

Affiliations

  • Affiliate of The National Technical Honor Society (NTHS), recognizing academic excellence in technology and computer repair skills.
  • Long-time member of the Private Client Technology Professionals Network, assisting in high-end device repair and client relationship management.
  • Alumni of program Computer Science Club, where I frequently collaborated on local repair and maintenance services for community startups.
  • Volunteer for process Hackspace community repair events, offering free diagnostic services to local residents to support technology sustainability.
  • Affiliate of the Electronics Technicians Association International (ETA), ensuring compliance with the latest hardware repair standards and certifications.
  • Member of the Remote Tech Repair Specialists Network, sharing knowledge of advanced troubleshooting techniques for managing complex hardware issues without requiring on-site visits.
  • Affiliate of the International Society of Certified Electronics Technicians (ISCET) focused on micro-component repair skills and certification standards.
  • Registered member of Microsoft Certified Professionals (MCP), specializing in hardware diagnostics and repair for Windows-based systems.
  • Active volunteer and participant in Denver Geek Group’s free repair clinics, providing hardware repair services for disadvantaged communities.
  • Certified Malware Removal Specialist via the Anti-Malware Research Organization (AMRO) network, focusing on virus protection and system repair.

Certifications

  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • Cisco Certified Network Associate (CCNA)
  • AWS Certified Solutions Architect – Associate
  • Salesforce
  • LPI Linux Essentials Certification
  • Certified Ethical Hacker (CEH)
  • ServSafe
  • Palo Alto Networks Certified Network Security Engineer (PCNSE)
  • CompTIA Security+ Certification

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