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Skills
- Windows XP/Vista
- Planning and coordination
- [Software name] expert
- Hardware diagnosis
- Computer maintenance
- Hardware upgrades
- Project organization
- First Aid/CPR
- Application installations
- Operational improvement
Work Experiences
- Examined the current hardware and software and suggested changes to improve system performance.
- Assisted online users with [Software] and [Software] use and access issues via live chat, web conference, and phone.
- Responded to [Number] individual tickets to provide [System] and [Software] end-user support every week.
- Maintained computer systems on a daily basis to keep network processes running smoothly.
- Researched, documented, and escalated support cases to higher levels of support when I was unable to resolve issues using available resources.
- Observed system operation and entered commands to test various aspects of the system.
- Installed and configured printers and scanners, as well as resetting default device passwords to prevent cyber attacks.
- Used [Type] and [Type] techniques to perform routine server and system maintenance, ensuring that networks remained fully operational during peak periods.
- Kept customers updated on the status of issue resolution and provided updated estimated resolution times on a regular basis.
- Conducted telephone consultations to better understand user issues, go over testing scripts, and ask probing questions to find root causes.
Summaries
- [Task] Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
- Bringing a deep understanding of [Type] operations as well as a resilient nature focused on identifying root causes and implementing long-term solutions.
- Strong track record of providing expert-level support to [Type] demographic users.
- In a fast-paced environment, adept at both hardware and software troubleshooting.
- Assist end-users with technical issues that are more complex.
- Concerned about usability and security issues.
- Student pursuing a [Area of Study] degree who is eager to contribute developed knowledge in the role of [Job Title].
- Knowledge of [Software] in depth, as well as [Task] and [Task] abilities.
- Ability to recognize [Type] issues and integrate [Type] solutions to achieve [Result].
- Has exceptional [Skill] and [Skill] abilities.
Certifications
- American Academy of Financial Management (AAFM)
- Cisco Certified Network Associate (CCNA)
- SAP Certified Application Associate
- SHRM Senior Certified Professional (SHRM-SCP)
- Cisco Certified Internetwork Expert (CCIE)
- Microsoft Certified Systems Engineer (MCSE)
- Salesforce
- Apple Certified Associate (ACA)
- Certified Business Analysis Professional (CBAP)
- First Aid/CPR
Resources
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