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Skills

  • Building operations
  • Knowledge of building codes
  • Business Development
  • Property tours and inspections
  • Contract negotiation
  • Effective merchandising strategies
  • Digital marketing for retail spaces
  • Budget forecasting and cost control
  • MS Office
  • City and county regulations

Work Experiences

  • Ensured that rent collections were received on time and that they were reconciled in accordance with landlord and resident statutes.
  • Compiled maintenance and repair requests for submission to the procedure department and solicited bid proposals from local contractors.
  • Achieved a 72% improvement in lease rates.
  • Wrote specifications, solicited bids, and approved subcontracts for building services.
  • Devised and implemented a strategy to achieve and maintain a rate of occupancy of 9% or higher.
  • Reduced vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans, and tenant outreach programs.
  • Provided tenants with emergency 24-hour on-call service for building issues.
  • Achieved a conversion rate of 73% above industry average.
  • Assessed properties, gathered information, and wrote reports about my findings for submission to Specialty Leasing Manager every the past year.
  • Established strong, professional relationships with Specialty Leasing Managers and residents by promoting team collaboration and providing exceptional service.

Summaries

  • Within Real Estate, senior Specialty Leasing Manager and outstanding performer in risk assessment and performance reporting.
  • Property manager and licensed real estate professional with 5 years of industry experience.
  • Property manager with a strong mix of people skills and the ability to implement and enforce property rules and regulations.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved Employee of the Year from Summit Group.
  • Achieved high tenant retention across 10 properties.
  • Positive and conscientious initiative professional who is effective at promoting resident satisfaction by addressing concerns, spearheading repairs, and implementing improvements to improve properties.
  • Specialty Leasing Manager who is communicative and has excellent customer service and strategic planning skills.
  • In stressful situations, maintains a calm and professional demeanor.
  • Achieved results within 2016 months.

Accomplishments

  • Conducted market research to identify and onboard 6 new local vendors, boosting occupancy of temporary retail spaces to 76%.
  • Revitalized vacant space in high-traffic areas by recruiting niche vendors, achieving a 76% revenue increase from previously dormant locations.
  • Built a pipeline of prospective tenants using data-driven insights, leading to a pre-leasing success rate of 40% for future Tableau property launches.
  • Spearheaded a multi-channel marketing campaign that drove tenant leads and increased leasing activity by 76% over 10 months.
  • Collaborated with the property management team to optimize underutilized spaces, delivering 3 in additional revenue from specialty leasing in 2020.
  • Documented and resolved initiative which led to metric.
  • Introduced an innovative approach to leasing common area retail spaces—leveraging pop-up and kiosk strategies to increase revenue by $2.
  • Developed customized leasing agreements tailored to the needs of Tableau, reducing tenant turnover by 17% over 2015.
  • Trained and coached a team of 12 in the art of tenant relationship management, resulting in improved tenant satisfaction scores by 73%.
  • Developed and maintained comprehensive tenant relationships, improving the symmetry between short-term leasing demand and available spaces by 29%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Certified Event Marketing Specialist (CEMS)
  • National Association of Social Workers
  • Multi-Channel Tenant Engagement Certification Program
  • Local Chamber of Commerce Denver
  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • National Retail Federation (NRF)
  • Society of Human Resource Management
  • Institute of Real Estate Management (IREM)

Certifications

  • CompTIA Network+
  • ServSafe
  • Certified Project Management Professional (PMP)
  • Negotiation and Influence Skills for Commercial Real Estate Professionals
  • Certified Tenant Representation Specialist (CTRS)
  • Google Certified Professional Cloud Architect
  • Certified Shopping Center Manager (CSM)
  • BOMA Real Property Manager Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Commercial Mortgage Professional (CCMP)

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