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Skills

  • Business operations
  • Incident root cause analysis
  • Salesforce expert
  • Problem resolution
  • Project organization
  • Feedback loop optimization
  • Collaborative problem-solving
  • Automated test script development
  • Regulatory compliance
  • Adobe Creative Suite use

Work Experiences

  • Achieved a 31% reduction in defect rate.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • New quality assurance and customer service standards were implemented by me.
  • Established and tracked the goals and objectives of the quality department.
  • Ensured consistent production quality by implementing and enforcing automated practice systems.
  • Collaborated with DevOps engineers.
  • Inspected the products and the progress of the workers throughout the production process.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Organized and led quality review meetings to assess the effectiveness of performance in terms of risk mitigation, throughput improvement, and customer satisfaction.
  • Worked with audit clients and action owners to implement root cause analysis recommendations and create effective corrective action plans.

Summaries

  • Adept in performance testing.
  • Individual team member hiring and development experience
  • Achieved 82% increases in reporting accuracy.
  • Adept at managing onshore and offshore testing teams.
  • Clear understanding of team leadership and client relations as well as project management training.
  • Accomplished Automation QA Manager.
  • Achieved 39% improvements in technical capabilities.
  • Develop and maintain a quality management system that adheres to ISO 9001 and other relevant standards and business requirements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Maintains meticulous records and is capable of identifying and resolving issues.

Accomplishments

  • Defined and implemented quality assurance best practices across multiple agile teams, achieving a 58% increase in the detection of pre-production defects.
  • Led cross-team initiative to optimize end-to-end testing processes, cutting test cycle times by 41% and enhancing overall delivery speed.
  • Reduced test execution time by 22% by implementing data-driven testing strategies for large-scale application testing.
  • Optimized test automation strategies for mobile and web applications, cutting the overall execution time by 67% for critical paths.
  • Resolved product issue through consumer testing.
  • Spearheaded QA process improvement initiatives, resulting in a 19% decrease in defect leakage across multiple releases.
  • Developed and integrated a performance testing strategy that identified key system bottlenecks, improving system throughput by 79%.
  • Contributed to the deployment of an automation strategy that reduced manual testing by 20% across multiple platforms.
  • Successfully diagnosed and resolved critical incidents through root cause analysis, minimizing system downtime by 15% hours.
  • Implemented test automation framework using metric, reducing manual regression testing time by 8 hours per week.

Affiliations

  • International Association for Computer Science and Information Technology (IACSIT) Member
  • American Society of Safety Professionals
  • Certified in Risk-based Testing through ISTQB Advanced Level
  • Member of the Performance Testing Federation
  • Contributor to the Continuous Delivery Foundation (CDF)
  • International Council of Nurses
  • Active participant in SQA forums such as Test Automation & Digital QA Summit
  • American Medical Informatics Association
  • Lions Club
  • Society of Women Engineers

Certifications

  • Certified Cloud Security Professional (CCSP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Continuous Delivery and DevOps Certification - initiative
  • Certified DevOps Engineer (CDE) – Beacon Labs, 2018
  • Automation with Python - Professional Certificate initiative
  • Postman API Testing Certification - program
  • CompTIA A+ Technician
  • Certified in Selenium WebDriver & Advanced Web Automation Testing - framework
  • ServSafe
  • Amazon Web Services (AWS) Certified DevOps Engineer – Professional

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