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Skills

  • Test administration
  • Client Presentation Preparation
  • Vendor relationship management
  • Automation of routine processes
  • Attendance documentation
  • Key performance indicators (KPIs) tracking
  • Communications
  • Operational improvement
  • Business operations
  • Data Cleanup & Integrity Maintenance

Work Experiences

  • Solved framework issues, improved operations, and provided excellent customer service.
  • Chose, organized, and distributed materials and supplies to meet the needs of the classroom.
  • Achieved a 48% increase in attendance.
  • Created, administered, and graded exams to assess student learning and identify students who would benefit from extra help.
  • Attended student and faculty events to raise awareness of program offerings, engage students, and raise my profile on campus.
  • Collaborated with cross-functional teams to prepare presentations for departmental strategic reviews, leading to key decision-making in 2015.
  • Collaborated in the billing process.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 18-day reduction in report finalization.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Within Miscellaneous, senior Business Office Intern and outstanding performer in cross-functional collaboration and performance reporting.
  • Strengths in budget management and strategic planning backed up by Miscellaneous training.
  • Achieved full adherence to ITIL standards.
  • Adept at managing large sets of data.
  • Client-focused Business Office Intern with a history of boosting internal stakeholder feedback response rates by 63% through well-structured surveys.
  • Compliance-focused intern with a practical approach to maintaining regulatory standards, boosting audit scores by 81%.
  • Boosted audit scores by 30%.
  • Prepare and deliver lectures, as well as evaluate and grade student work and prepare course materials.
  • Educator who is tech-savvy and knows a lot about metric and framework programs.
  • Conducted consumer behavior analysis.

Accomplishments

  • Partnered with the legal team to ensure all business contracts were reviewed, leading to 14% contract compliance with corporate policies.
  • Collaborated with the marketing team to analyze customer data, contributing to a 27% increase in customer retention for HubSpot.
  • Spearheaded a research project assessing the financial impact of digital transformation strategies, presenting findings that led to a 62% boost in digital adoption.
  • Drafted and distributed meeting agendas, captured detailed notes, and delivered follow-up summaries, enhancing clarity and accountability in cross-functional meetings.
  • Provided comprehensive quarterly budget analysis identifying inefficiencies and actionable steps that saved over 42% in operational costs.
  • Performed competitor analysis to drive a pricing strategy for Tableau, helping the company increase product competitiveness by 74%.
  • Collaborated with team of 6 in the development of system.
  • Helped streamline internal reporting processes by integrating Asana, reducing manual data entry time by 64% hours weekly.
  • Worked cross-departmentally in drafting proposals and business case documents, resulting in approval of a high-impact initiative for product.
  • Led research into market and competitive trends which informed strategic decisions that resulted in a 29% market share increase during system.

Affiliations

  • Lions Club
  • The Young Entrepreneurs Council (YEC) - Student Affiliate
  • National Association of Social Workers
  • Intern Leadership Development Program at Cedar Works
  • Business Professionals of America (BPA)
  • Project Management Institute
  • Association for Supply Chain Management (APICS)
  • Volunteer, Financial Education Seminars at Harbor & Co.
  • Association of Certified Fraud Examiners (ACFE) - Student Member
  • Junior Achievement Finance/Business Mentor

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Public Accountant (CPA)
  • Negotiation Mastery by Harbor & Co.
  • CPA License (or Pursuing)
  • Human Resource Management Certification from Cedar Works
  • Business Process Management (BPM) Certification
  • Certified Business Analysis Professional (CBAP)
  • OHSA Compliance & Safety Certification
  • Advanced Data Analysis for Business from Cedar Works
  • Salesforce

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