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Skills

  • Cross-functional collaboration
  • Time management
  • First Aid/CPR
  • Customer service
  • Pressure monitoring
  • Project organization
  • Process improvement
  • Verbal communication skills
  • Team building
  • Analytics tools proficiency

Work Experiences

  • Achieved a 77% decrease in overdue balances.
  • Achieved resolution in 17% of cases.
  • Achieved results over a 10-month period.
  • Collaborated with cross-functional teams.
  • Achieved an 80% decline in repeat offenses.
  • Achieved goals for 6 months.
  • Analyzed collection patterns.
  • Built strong relationships with corporate clients leading to improved ongoing payment compliance and a 40% decrease in overdue balances.
  • Accelerated debtor responses.
  • Achieved 52% recovery on overdue debt.

Summaries

  • Collection Executive with strong negotiation and communication abilities.
  • Achieved a 72% reduction in late payments across the West Coast.
  • Accomplished Collection Executive skilled in reducing delinquency by 59% over one year, through cross-functional collaboration and tailored repayment plans.
  • Productive, conscientious, and pragmatic, with the organizational and time management skills required to handle both routine and special operations tasks.
  • Accomplished in creating repayment plans that are effective and client-focused, contributing to a 29% decrease in delinquency and improved customer satisfaction.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 55% recovery rate on overdue debt in Miscellaneous.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collection Executive skilled in collaboration.
  • Collection Executive with strong negotiation and communication abilities, successfully closing 2 difficult cases and boosting overall recovery rates by 53%. Knowledgeable in procedure.

Accomplishments

  • Contributed to a 41% cut in delinquency rates by aligning collections goals with broader company financial targets.
  • Partnered with legal department to ensure collection practices complied with metric, avoiding potential litigations and penalties.
  • Collaborated with leadership to design new incentive structures for timely payments, leading to a 47% improvement in client repayment rates.
  • Resolved product issue through consumer testing.
  • Leveraged a customer dispute resolution framework that decreased bad debt write-offs by 65%.
  • Revised existing debt recovery workflows, cutting resolution time by 16% and helping achieve department KPIs.
  • Enhanced customer interaction protocols, elevating the company's collections resolution rate to 48% over several months.
  • Collaborated with team of 4 in the development of standard.
  • Implemented an automated reminder system for overdue payments, cutting manual follow-up time by 57%.
  • Trained 10 team members on compliance while integrating new debt collection systems, reducing processing time by 46%.

Affiliations

  • Society of Women Engineers
  • Compliance Credit Education Group
  • Association of Financial Professionals (AFP)
  • Association of Credit Union Debt Management Professionals
  • Financial Services Compliance Association
  • Collection & Recovery Solutions (CRS) Conference
  • Accounts Receivable Management Association (ARMA)
  • Debt Collection Institute
  • International Association of Administrative Professionals
  • National Association of Credit Management (NACM)

Certifications

  • Certified Compliance Officer for Debt Collection Practices (CCO-DCP) 2019
  • FDCPA Advanced Compliance Workshop Certification program
  • Telephone Consumer Protection Act (TCPA) Compliance Certification
  • Diploma in Credit and Collection Management Lakeside Partners
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Certified Accounts Receivable Manager (CARM)
  • Certified Debt Recovery Professional (CDRP) system
  • Certified Public Accountant

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