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Skills

  • Regulatory compliance
  • Forecasting and budgeting
  • Supervision
  • Scheduling
  • Organization
  • Conflict resolution
  • Employee scheduling
  • Cash flow management
  • MS Office
  • Coaching and mentoring

Work Experiences

  • Increased revenue while also effectively targeting new markets by executing vendor management and workflow optimization.
  • Created and implemented a high-quality work environment that was measured by employee satisfaction.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Organized three years leadership workshops to teach team members about productivity best practices.
  • Oversaw a successful turnaround that resulted in the elimination of over $5 in debt in one year.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every 18 months.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Oversaw the efficiency of process improvement and cross-functional collaboration on category shift, supervising 17 employees.

Summaries

  • Customer-focused General Manager with 2 years of experience who is committed to expanding stakeholder engagement and project management.
  • Strong track record of developing precise and targeted business operations plans, managing category areas, evaluating performance, and implementing change.
  • Accomplished Bowling Center Manager excelling in revenue growth, team leadership, and creating VIP customer experiences that drive repeat visits and long-term loyalty.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Achieved Scrum Master compliance.
  • Composed persona with a strong sense of motivation.
  • Expertise in technology and product development.
  • Well-versed in vendor management and a stickler for deadlines.
  • Within Miscellaneous, senior Bowling Center Manager and outstanding performer in stakeholder engagement and workflow optimization.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.

Accomplishments

  • Managed multiple renovation projects concurrently, completing each on time and within budget, enhancing the overall guest experience.
  • Trained staff on customer service best practices, resulting in a 58% improvement in customer feedback ratings.
  • Collaborated with local businesses to sponsor program, raising an additional $9 in event revenue and boosting community engagement.
  • Successfully managed a 11-lane bowling facility, maintaining Lean standards across all operations.
  • Led a successful staff retraining initiative that decreased employee turnover by 47% and improved team morale.
  • Increased food and beverage sales by introducing combo meals and targeted promotions, yielding $14 in additional monthly revenue.
  • Conducted equipment lifecycle analysis which resulted in the replacement of 11 lanes, saving an estimated $10 in future costs.
  • Partnered with local schools and youth organizations to host recreational programs, generating $6 in additional revenue.
  • Developed training manuals and SOPs, reducing onboarding time for new hires by 57% and improving long-term staff retention.
  • Implemented new health and safety protocols, achieving flawless compliance inspections and securing Scrum Master renewal.

Affiliations

  • Customer Experience Professionals Association (CXPA)
  • Certified Venue Manager Credential (CVM)
  • Corporate Event Planners Association
  • Hospitality Leadership and Management Association
  • Jaycees
  • International Association of Venue Managers (IAVM)
  • Freemason
  • American Society of Quality (ASQ) for Operational Efficiency
  • Professional Association of Rooms and Facilities Managers
  • Society of Human Resource Management

Certifications

  • Salesforce
  • Customer Experience Management (CEM) Certification - Customer Experience Professionals Association (CXPA)
  • Online Marketing Strategies for Event Planning, Udemy
  • Professional in Human Resources (PHR) - category
  • ServSafe
  • Contract and Vendor Terms Negotiation Masterclass, LinkedIn Learning
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • Facilities Management Certification - International Facility Management Association (IFMA)
  • Certified Business Analysis Professional (CBAP)

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