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Skills

  • Sales forecasting
  • Invoice generation
  • Team building
  • Audit and reconciliation reporting
  • MS Office
  • Barbershop operations management
  • Supply chain optimization
  • Workplace safety enforcement
  • Workforce scheduling
  • Inventory management

Work Experiences

  • Achieved a readiness rate of 48%.
  • Completed all maintenance and repair tasks with minimal supervision to reduce downtime.
  • Achieved a 39% improvement in customer satisfaction scores.
  • Used QuickBooks to compile data gathered from various sources.
  • Saved money by developing functional solutions to standard problems.
  • Achieved a 77% reduction in operating costs.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Completed inventory management tasks for 17 items.
  • Achieved a successful program with no noted deficiencies.
  • Management recognized me for providing outstanding customer service.

Summaries

  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Knowledge of Tableau in depth, as well as data analysis and project management abilities.
  • Strong technical skills and experience in performance reporting.
  • Accomplished leader in waste management.
  • Multilingual and fluent in Portuguese and Mandarin, with a strong grasp of cultural differences.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Accomplished leader known for improving waste management in ship's laundry services, contributing to a 47% reduction in operational costs.
  • ServiceNow and Jira experts with exceptional interpersonal skills.
  • Ship's Serviceman with risk assessment and performance reporting abilities.
  • Excellent multitasking and project management skills, as well as an open and clear communicator.

Accomplishments

  • Oversaw and optimized procurement processes, delivering cost-effective solutions that enhanced operational effectiveness and reduced vendor lead times.
  • Collaborated with the leadership team to design comprehensive procurement strategies, reducing overall logistics costs by 59%.
  • Supported high-demand ship services such as laundry and personal care by improving scheduling, reducing overall wait times by 11 minutes per service.
  • Created and distributed a regular service satisfaction survey for onboard crew, with findings driving policy change that resulted in a 35% satisfaction bump.
  • Increased operational efficiency by 81% through cross-functional coordination between supply chain, procurement, and shipboard distribution teams.
  • Developed and implemented inventory reduction strategies that led to a 51% improvement in resource allocation and decreased supply waste.
  • Helped streamline demand forecasting for shipboard supplies based on historical usage data, resulting in significant cost savings of 30%.
  • Reduced overall lead times for key shipboard service operations by 6 hours, enabling the ship to maintain mission-critical readiness without delays.
  • Successfully managed the operational logistics for distributing Microsoft Excel to ship crew during extensive deployments, ensuring 45% on-time deliveries.
  • Ensured seamless logistics support for special mission deployments, managing last-minute procurement requests with zero delays in operational capability.

Affiliations

  • Member of the National Defense Transportation Association (NDTA), specializing in the logistics of transporting goods and personnel efficiently.
  • Member of the International Supply Chain Education Alliance (ISCEA) since 2024, keeping up-to-date with global logistics and inventory management best practices.
  • Completed Personal Leadership Development Program through the Navy Leadership Academy, focused on improving team coordination and service delivery.
  • Completed certification in Shipboard Retail Management from Northwind, refining skills in upselling and inventory optimization.
  • Member of the Marine Retailers Association of America (MRAA) since 2022, focusing on retail operations in maritime sectors.
  • Active participant in the National Association of Fleet Administrators (NAFA) since 2018, promoting improved service contract management processes.
  • Completed advanced coursework in Facilities Operations Management from metric, received Six Sigma in 2021.
  • Member of the American Association of Port Authorities (AAPA), with regular attendance at symposiums discussing maritime supply logistics and safety measures.
  • Graduate of the Navy Supply Corps School with a focus on retail and service systems tailored for naval operations.
  • Member of the Retail Industry Leaders Association (RILA), focused on advancing retail strategies for the unique demands of maritime environments.

Certifications

  • SAP Certified Application Associate
  • Supply Chain Operations Certification by APICS
  • Salesforce
  • Association for Project Management (APM)
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe Food Handler Certification
  • Certificate in Shipboard Sanitation from the World Health Organization (WHO)
  • American Barber Association (ABA) Certified Barber
  • Apple Certified Associate (ACA)

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