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Skills

  • Customer service
  • Awareness of industry best practices
  • Campaign Planning and Execution
  • Collaborative editing tools proficiency
  • Content QA and error reduction
  • Conversion rate optimization
  • Analytical skills for content trend identification
  • Standard online platforms knowledge
  • Team collaboration
  • Team management

Work Experiences

  • Composed key proposals and participated in high-level stakeholder meetings where content strategy recommendations led directly to $10 in new business.
  • Boosted audience interaction.
  • Answered 16 calls per three years to help customers with their questions and concerns.
  • Authored and enforced new editorial guidelines for process, cutting down revisions by 47% and streamlining content turnaround time.
  • Collaborated with industry influencers.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Boosted lead generation by 40%.
  • Transported Power BI to several months customer locations.
  • I'm a document and content translator.
  • Achieved Excellence Award recognition.

Summaries

  • Balanced multiple projects simultaneously.
  • Consolidated outsourced resources.
  • Achieved brand goals.
  • Achieved a 52% uplift in conversion rates.
  • Innovative problem-solver with a friendly demeanor and sharp critical thinking skills.
  • Achieved a 15% reduction in project timelines.
  • Achieved production targets.
  • Award-winning Content Supervisor recognized for driving content strategies that earned Employee of the Year and grew audience reach by 57%.
  • Achieved a 82% reduction in content approval times.
  • Demonstrated ability to manage people, deadlines, and projects effectively.

Accomplishments

  • Led internal content revision initiatives using framework, reducing time-to-publish by 26%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed relationships with freelance contributors to ensure the consistent delivery of content that matched brand guidelines and timelines.
  • Enhanced internal team communication processes, reducing content development turnaround times by 69%.
  • Championed the inclusion of diverse voices in content for major projects, contributing to a 49% increase in customer satisfaction scores.
  • Collaborated with design and multimedia teams to integrate visual storytelling elements into content that resulted in 64% higher reader retention.
  • Documented and resolved framework which led to method.
  • Managed content creation strategy for the category, leading to a 33% increase in engagement and positive sentiment from target audiences.
  • Edited high-volume content output, maintaining editorial standards while overseeing the publication of 17 assets per month.
  • Developed content performance reports which directly linked optimized processes to an 52% increase in brand visibility.

Affiliations

  • Association for Computing Machinery
  • Data & Marketing Association
  • Creative Content Innovators Consortium
  • Project Management Institute
  • International Council of Nurses
  • International Association of Administrative Professionals
  • Association for Talent Development
  • Lions Club
  • National Association for Media Literacy Education
  • Online News Association

Certifications

  • Certificate in Content Marketing by Copyblogger
  • Storytelling for Business Certification by Meridian
  • Certified Social and Community Manager by QuickBooks
  • UX Writing Fundamentals Certification by UX Content Collective
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Analytics Individual Qualification (GAIQ)
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)

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