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Skills

  • Cross-functional communication facilitation
  • Data-driven decision making
  • Detailed status reporting
  • Product development lifecycle
  • Operational improvement
  • Scope management
  • Budgets
  • Problem resolution
  • Supervision
  • CRM system implementation

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Aligned project deliverables with business objectives.
  • Accommodated shifting priorities.
  • Collaborated with marketing, sales, and engineering.
  • Created comprehensive weekly status reports.
  • Was in charge of the program branch websites.
  • Analyzed customer feedback.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Collaborated with marketing, sales, and engineering to align project deliverables with business objectives, resulting in $10 in revenue growth.
  • Achieved 30% growth in online engagement.

Summaries

  • Achieved a 36% reduction in project delivery times.
  • Costs were consistently reduced while profits were increased.
  • Aligned strategic goals across departments.
  • Collaborated with marketing, sales, and engineering teams.
  • Aligned solutions with business objectives.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • 6 years of experience managing complex digital campaigns.
  • Background in digital content migration.
  • Aligned resources and timelines.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Increased client satisfaction by 36% by delivering 7 digital campaigns on time, within scope, and under budget.
  • Facilitated the integration of a new project management platform which streamlined task tracking across 10 teams, improving overall productivity by 61%.
  • Led cross-departmental collaboration resulting in the successful launch of Power BI, improving go-to-market speed by 33% and budget adherence by 9.
  • Led status meetings with 4 stakeholders from diverse teams, ensuring clear communication and alignment, resulting in 29% fewer project delays.
  • Resolved product issue through consumer testing.
  • Coordinated multi-channel marketing initiatives that led to a 71% increase in overall engagement and conversion rates for Power BI.
  • Worked directly with senior leadership to create a digital roadmap, launching 17 new customer-facing tools that increased user acquisition by 16%.
  • Successfully managed and drove the transition to a new CMS, seamlessly migrating 16 of content with minimal downtime and zero data loss.
  • Standardized the use of program across departments, resulting in a 29% increase in task tracking accuracy and deadline adherence.
  • Enhanced the digital design approval process, reducing turnaround time on asset feedback from 10 days to 14 hours.

Affiliations

  • Association of Information Technology Professionals
  • Society for Technical Communication (STC)
  • National Association of Social Workers
  • DevOps Institute Network
  • HubSpot Academy Certified Professionals Group
  • International Institute of Business Analysis (IIBA)
  • Society for Marketing Professional Services (SMPS)
  • Women in Project Management (WIPM)
  • Digital Analytics Association (DAA)
  • Project Management Institute (PMI) Membership

Certifications

  • Certified Professional in Project Management (CPPM)
  • Certified IT Project Manager (CITPM)
  • Project Management Professional (PMP) – 2017
  • Certified Associate in Project Management (CAPM) - 2019
  • Scrum Product Owner Certification (CSPO) - 2018
  • Salesforce
  • Advanced Certified ScrumMaster (A-CSM) – 2020
  • PRINCE2 Foundation and Practitioner - 2020
  • Google Analytics Individual Qualification (GAIQ) - 2019
  • CompTIA Network+

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