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Skills

  • Client needs assessment
  • Advocating for patient rights
  • Communication techniques for mental health
  • Emotional intelligence
  • Group facilitation
  • Support group facilitation
  • Client intake procedures
  • Workshop development
  • Trauma-informed care
  • First Aid/CPR

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Organized, promoted, and managed parent workshops aimed at helping children succeed academically.
  • Achieved 32% improvement in client retention.
  • Achieved a 66% sustained recovery rate.
  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Conducted interviews with individuals and families in order to assess their needs and provide information.
  • Worked with community program leaders and advocates to ensure that resources were available to those who needed them.
  • Aided 13 clients in accessing healthcare services.
  • Kept track of progress and documented any changes in the patient's health status, keeping the healthcare team informed.
  • Achieved measurable improvements in mental health outcomes.

Summaries

  • Contributed to a 39% improvement in participants' mental health.
  • Client-focused Peer Support Worker.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Certified Peer Support Worker with a strong commitment to cultural competence and active listening, offering tailored guidance to clients from diverse backgrounds.
  • Conducted regular wellness checks.
  • Within Miscellaneous, senior Peer Support Worker and outstanding performer in project management and process improvement.
  • Achieved a 62% improvement in recovery rates.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Accomplished Peer Support Worker with a talent for fostering collaboration among mental health professionals, driving measurable improvements in service delivery.

Accomplishments

  • Collaborated with multi-disciplinary teams to co-facilitate 18 wellness workshops, directly contributing to a 36% increase in client self-reported well-being scores.
  • Provided grief and loss peer counsel to 6 bereaved clients, fostering stronger emotional resilience and helping 72% of participants develop sustainable coping skills.
  • Documented and resolved procedure which led to metric.
  • Enhanced service outcomes by utilizing QuickBooks to track and monitor client progress more effectively, leading to a 85% improvement in resource allocation.
  • Provided mentorship to new peers navigating recovery, aiding in a 29% long-term recovery rate within the first 18 months.
  • Provided confidential peer assistance to individuals in crisis situations, leading to a 73% increase in self-reported emotional stability among clients.
  • Consistently built rapport and trust with peers navigating recovery, overseen in 16 instances of crisis management with successful outcomes.
  • Created individualized recovery plans for 12 clients, achieving a 66% success rate in meeting short-term recovery goals.
  • Facilitated workshops that resulted in a 42% improvement in clients’ life skills, including self-advocacy and effective communication.
  • Resolved product issue through consumer testing.

Affiliations

  • Society of Human Resource Management
  • Substance Abuse and Mental Health Services Administration (SAMHSA)
  • Procedure Peer Recovery or Behavioral Health Students' Association
  • Canadian Mental Health Association (CMHA)
  • Certified Peer Specialist Training Program (CPST) through standard
  • International Council of Nurses
  • National Association of Peer Supporters (NAPS)
  • Peers for Progress Global Network
  • International Association of Administrative Professionals
  • Project Management Institute

Certifications

  • CPRS - Certified Peer Recovery Specialist - Addiction Technology Transfer Center (ATTC)
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • Wellness Recovery Action Plan (WRAP) Facilitator Certification - Copeland Center
  • National Certified Peer Specialist (NCPS) - Mental Health America (MHA)
  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • CPFS – Certified Peer Family Specialist - procedure
  • Certified Peer Support Specialist (CPSS) - Illinois
  • Motivational Interviewing Training Certificate - Cedar Works

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