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Skills

Crisis intervention
Supervision
Case management
Regulatory compliance
Community resources
Wellness activity planning
De-escalation techniques
Relationship development
Client advocacy
Advocating for patient rights

Work Experiences

Worked with community program leaders and advocates to ensure that resources were available to those who needed them.
Built rapport in order to create a safe and trusting environment in which to provide care.
Aided in faster service adjustments.
Entered data into case records and updated them accurately.
Actively participated in Quality Improvement projects designed to enhance peer support services, resulting in an Employee of the Year for service excellence.
Assisted in overcoming challenges.
Achieved a 66% sustained recovery rate.
Conducted interviews with individuals and families in order to assess their needs and provide information.
Answered 5 calls per 18 months to help customers with their questions and concerns.
Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

Applied de-escalation techniques.
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
Excellent Peer Support Worker with a strong emphasis on domestic violence prevention and education.
Clear understanding of project management and stakeholder engagement as well as project management training.
Adept at motivating peers towards self-sufficiency.
Contributed to a 54% improvement in long-term recovery rates.
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
Within Miscellaneous, senior Peer Support Worker and outstanding performer in project management and process improvement.
Dedicated Social Worker with 16 years of experience in counseling and crisis intervention.

Accomplishments

Enhanced service outcomes by utilizing QuickBooks to track and monitor client progress more effectively, leading to a 85% improvement in resource allocation.
Monitored ongoing client progress and provided regular feedback to clinical teams, contributing to a 71% adherence rate to individualized recovery plans.
Developed resource handbooks and educational materials that improved peer knowledge of community resources by 25%.
Collaborated with a clinical team to co-develop and deliver 14 wellness workshops, resulting in a 65% improvement in participant mental health over one year.
Facilitated 7 support groups focused on mental health recovery, resulting in 19% continued engagement over the past year.
Consistently built rapport and trust with peers navigating recovery, overseen in 16 instances of crisis management with successful outcomes.
Provided mentorship to new peers navigating recovery, aiding in a 29% long-term recovery rate within the first 18 months.
Encouraged an open line of communication with peers, resulting in a 24% reduction in reported feelings of isolation and depression post-interactions.
Provided thorough documentation and reporting for more than 5 client interactions weekly, streamlining record-keeping and improving reporting efficiency for the team.
Supported the design and implementation of mental health awareness campaigns, contributing to a 80% growth in program engagement across Raleigh.

Affiliations

Rotary International
National Alliance on Mental Illness (NAMI)
Jaycees
American Society of Safety Professionals
Collaborated with category to lead mental health awareness workshops in 2017
Co-Facilitator in Family and Friends Support Group, Seattle
National Association of Social Workers
International Network on Personal Meaning (INPM)
American Medical Informatics Association
Toastmasters

Certifications

Fundamentals of Peer Support Certification - system
SHRM Senior Certified Professional (SHRM-SCP)
Certified Forensic Peer Mentor (CFPM) - Massachusetts
Microsoft Certified Systems Engineer (MCSE)
Certified Youth Recovery Support Specialist (CYRSS) - North Carolina
Cultural Competence for Peer Workers Certification - Northwind
ServSafe
Applied Suicide Intervention Skills Training (ASIST) - LivingWorks
CPRS - Certified Peer Recovery Specialist - Addiction Technology Transfer Center (ATTC)
Project Management Professional (PMP)

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