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Skills

  • Team building
  • Enterprise application customization
  • Project organization
  • Application performance auditing
  • Application performance monitoring
  • Program equipment
  • Legacy system transition
  • BI tool dashboard design
  • Data synchronization management
  • Technical analysis

Work Experiences

  • Documented procedures and business processes and disseminated information to the right people.
  • Centralized application management for initiative.
  • Conducted a comprehensive audit of application performance.
  • Championed the integration of metric software.
  • Achieved closure in one year.
  • Achieved a 32% improvement in system functionality.
  • Collaborated with business units to prioritize system improvements.
  • Collaborated with cross-functional teams.
  • Enhanced system by adding new features and infrastructure to the standard system.
  • Collaborated with finance teams to align application outputs with auditing requirements, ensuring compliance and reducing audit discrepancies by 39%.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Aligned application outputs with auditing requirements.
  • Aligned objectives between teams.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Functional Application Specialist is a multi-talented Functional Application Specialist who is consistently rewarded for planning and operational improvements.
  • Adept at liaising between technical teams and business units.
  • Comprehensive experience collaborating with departments to design and implement reporting tools, driving more effective data-driven strategies and increasing team efficiency.
  • Committed to implementing solutions.
  • QuickBooks and Microsoft Excel expert.

Accomplishments

  • Work closely with stakeholders to define business requirements and improve method, which increased application usage by 31%.
  • Conducted root cause analysis on Salesforce failures resulting in quicker incident resolution and reducing repair times by 56% on average.
  • Led triage efforts during application outages, restoring functionality within 18 months and mitigating service disruptions for 9 users.
  • Identified and documented HubSpot process inefficiencies, facilitating a 45% improvement in task performance across key business units.
  • Collaborated with team of 7 in the development of category.
  • Implemented a disaster recovery system for method, reducing backup restoration times by 40%.
  • Resolved product issue through consumer testing.
  • Developed and maintained comprehensive database backup and recovery protocols in QuickBooks, reducing downtime by 75% in critical operations.
  • Designed and launched a category dashboard, providing real-time analytics and enabling executives to make data-driven decisions 56% faster.
  • Enhanced system compliance by implementing automated updates and monitoring tools, achieving Six Sigma compliance standards.

Affiliations

  • Project Management Institute
  • Microsoft Certified: Azure Solutions Architect Expert (2018)
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • Certified Application Specialist (CAS) in system - 2023
  • Project Management Institute (PMI) Member method
  • Technology Business Management (TBM) Council
  • BI Professionals Association
  • Society of Human Resource Management
  • International Council of Nurses

Certifications

  • Microsoft Azure Fundamentals Certification
  • Certified Application Security Engineer (CASE)
  • Oracle Database SQL Certified Associate
  • First Aid/CPR Certified
  • CompTIA Cloud+
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)
  • Certified Cloud Engineer (AWS, Azure, or Google Cloud)
  • CompTIA Network+
  • Google Certified Professional Cloud Architect

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