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Skills

  • Profits and losses tracking
  • Closing processes
  • MS Office
  • Team building
  • Method law understanding
  • Communications
  • Audit performance improvement
  • Kaizen principles
  • Risk assessment and mitigation
  • Cost of Poor Quality (COPQ) Analysis

Work Experiences

  • Audited manufacturing processes for ServiceNow, ensuring that all procedures met OSHA standards and improved defect rates by 28% within one year.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 40%-year-over-year increase in operational efficiency.
  • Achieved results within one year.
  • Achieved results over three years.
  • Achieved 82% reduction in returned defective goods.
  • Assisted in the launch of a new quality testing procedure that improved auditing efficiency for Microsoft Excel by 81%, leading to increased profitability of $17 annually.
  • Achieved a 49% increase in audit productivity.
  • Achieved a 65% improvement in overall audit scores.
  • Addressed audit findings.

Summaries

  • Excellent problem-solving and teamwork skills.
  • Achieved zero non-compliance findings during audits.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Costs were consistently reduced while profits were increased.
  • Boosted overall efficiency by 25%.
  • Achieved procedure audit findings.
  • In the procedure industry, a solution-focused professional with a high reputation among peers and supervisors.
  • Dedicated to learning, growing, and succeeding in Manufacturing and Production.
  • Achieved a 18% reduction in material quality issues.

Accomplishments

  • Refined the reporting process for internal audits, reducing error rates by 21% through self-check systems.
  • Leveraged Lean Six Sigma training to reduce scrap rates by 65% in the first 8 weeks post-audit.
  • Participated in cross-functional teams to standardize audit practices, resulting in interdepartmental process alignment and higher operational accuracy.
  • Documented and resolved standard which led to framework.
  • Designed a real-time KPI dashboard to monitor audit progress, improving data visibility and decision-making for senior management.
  • Regularly interfaced with external regulatory bodies to ensure full compliance, maintaining an audit success record of 4%.
  • Reduced auditing time by 25% by designing an automated audit checklist in HubSpot.
  • Coordinated with the operations team to address recurring issues, improving overall product quality and reducing customer returns by 35%.
  • Successfully implemented Root Cause Analysis techniques in the audit process, reducing recurring defects by 66% year over year.
  • Collaborated with team of 15 in the development of metric.

Affiliations

  • Quality Control Circle (QCC) National Member
  • European Organization for Quality (EOQ)
  • ISO Auditor Professional Certification
  • Society of Manufacturing Engineers (SME)
  • International Quality Federation (IQF)
  • American Medical Informatics Association
  • Professional Engineering Associations focusing on Industrial and Manufacturing Engineering
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) – ASQ
  • Society of Human Resource Management
  • Society of Women Engineers

Certifications

  • Google Certified Professional Cloud Architect
  • Microsoft Certified Systems Engineer (MCSE)
  • ISO/TS 16949 Internal Auditor Training
  • Certified Internal Auditor (CIA)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • GD&T (Geometric Dimensioning and Tolerancing) Certification
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Reliability Engineer (CRE) by ASQ

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