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Skills

  • Order processing
  • Business operations
  • Process improvement
  • Retention strategies
  • Client relationship management
  • First Aid/CPR
  • Project organization
  • Team management
  • Account servicing
  • Miscellaneous expertise

Work Experiences

  • Acquired 6 new customers, resulting in 7% revenue for the team.
  • Boosted new referrals by 85%.
  • Achieved $8 in Jira sales.
  • Achieved results for the 2016 quarter.
  • Met sales and service targets of $12 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Schedule appointments with potential and current customers to promote new products and services.
  • Achieved Excellence Award in recognition of the highest customer satisfaction rate in the team, boosting new referrals by 39%.
  • Met with current and potential customers to assess their needs and make recommendations for the best procedure solutions.
  • Provided training to customers' employees and demonstrated how to use and maintain products.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.

Summaries

  • A thorough understanding of the marketplace and competitor offerings can help boost sales by emphasizing product benefits and luring customers away from competitors.
  • With a background in marketing and sales of 8 products by informing customers of product benefits, data analysis and strategic planning, enthusiastic sales expert with a background in marketing and sales of 18 products by informing customers of product benefits, quality assurance and vendor management.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Detail-oriented with a knack for streamlining sales processes to boost profits.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Extensive knowledge of accounting and inventory management, as well as a thorough understanding of category product specifications.
  • Dedicated to providing excellent customer service and maintaining customer relationships.
  • Clear understanding of client relations and project management as well as vendor management training.
  • Superior communication skills, as well as the ability to understand and close sales, are required.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.

Accomplishments

  • Achieved Six Sigma in sales methodology, applying strategies learned to improve upsell rates by 70%.
  • Exemplified persuasive communication techniques that increased upselling opportunities by 35%.
  • Built and maintained relationships with 16 key accounts, driving an annual revenue growth of $6.
  • Managed a portfolio of 13 accounts, consistently growing client relationships by offering tailored solutions.
  • Sustained an average customer satisfaction score of 24% by personalizing follow-up outreach after every sale.
  • Designed and ran marketing email campaigns that contributed to $8 in new client revenue over 6 months.
  • Prepared accurate sales reports and forecasts that helped reduce budget overruns by 57%.
  • Optimized sales scripts and customer experience strategies, boosting repeat customer purchases by 59% across Columbus.
  • Developed pricing strategies and negotiated contracts that saved clients up to 79% off list prices while maximizing margins.
  • Achieved 85% of monthly sales quota consistently for 6 months, surpassing company targets.

Affiliations

  • Lions Club
  • International Association of Administrative Professionals
  • Women in Sales Everywhere (WISE) Affiliate Member
  • Member of the Sales Management Association (SMA)
  • Project Management Institute
  • American Marketing Association
  • Received Certified Professional Sales Leader (CPSL) designation
  • Member of the Retail Sales & Marketing Association (RSMA)
  • Sales Pro Foundry Community Member
  • Certified Direct Sales Professional (CDSP) from procedure

Certifications

  • Advanced Selling Strategies Certification - Harbor & Co.
  • Professional in Business Development (PBD) - Ironclad Systems
  • SHRM Certified Professional (SHRM-CP)
  • Solution Selling Framework Certification - Brightline
  • Salesforce Certified Sales Cloud Consultant – 2019
  • Google Certified Professional Cloud Architect
  • CompTIA Network+
  • Inbound Sales Certification - 2023
  • Account Management Academy Program - Vantage
  • Certified Professional Sales Person (CPSP) - 2017

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