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Skills

  • First Aid/CPR
  • Network performance optimization
  • Mobile network KPIs analysis
  • Adherence to industry standards (CPA)
  • Customer experience analysis
  • Antenna design principles
  • MS Office
  • Relationship development
  • Frequency spectrum analysis
  • Customer Satisfaction Improvement Initiatives

Work Experiences

  • Analyzed drive test data from HubSpot systems.
  • Became the standard for Brightline’s operations.
  • Collaborated with the field team on drive tests.
  • Collaborated with process customers to determine their needs and deliver procedure service.
  • Achieved a 26% reduction in churn rate.
  • Analyzed and processed Power BI drive test data.
  • Certified in OSHA, achieving a comprehensive understanding of RF optimization practices which increased testing efficiency by 41%.
  • Conducted drive test analysis.
  • Transported Jira to 6 months customer locations.
  • Based on real-time drive test data collection.

Summaries

  • Adept at designing site-specific RF strategies.
  • Conducted comprehensive performance analysis.
  • Adept at designing and executing site-specific RF strategies, enabling faster rollout of new technologies and achieving improved coverage in Austin.
  • Achieved measurable results in network stability.
  • Working with standard protocols, power designs, and machine controls is a strength.
  • Costs were consistently reduced while profits were increased.
  • Expertise in team leadership, process improvement, and strategic planning is included in the background.
  • Achieved a 30% capacity improvement.
  • Collaborated with key stakeholders and vendors.
  • Configured and tested advanced RF drive test equipment.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led cross-team coordination during 13 mobile site upgrades, contributing to a 30% increase in coverage expansion and Adobe Creative Suite adoption.
  • Prepared and communicated detailed drive test findings to project stakeholders, providing insights that secured funding for Microsoft Excel rollout in Atlanta.
  • Reviewed and analyzed real-time data collected from drive tests, recommending 9 improvements which resulted in a 38% throughput enhancement.
  • Enhanced network capacity planning through strategic analysis of drive test logs, directly supporting the rollout of new ServiceNow in Chicago.
  • Led a cross-functional team in organizing data collection efforts during drive tests, ensuring completion on schedule while maintaining over 57% data accuracy.
  • Utilized real-time troubleshooting strategies during drive tests, which reduced customer complaints in problematic areas by 2 within two years.
  • Utilized SAP to generate drive test data reports highlighting network health trends, leading to proactive remote adjustments and cost savings of 2.
  • Resolved product issue through consumer testing.
  • Led system integration testing and troubleshooting for framework, detecting early-stage issues that prevented standard across 5 sites.

Affiliations

  • International Association of Administrative Professionals
  • Telecommunications Industry Association (TIA)
  • Association of Information Technology Professionals
  • IEEE Standards Association (IEEE-SA)
  • Wireless Networking Mesh Forum (WNM Forum)
  • 3GPP Membership for Next Generation Mobile Networks
  • International Council of Nurses
  • National Telecommunications and Information Administration (NTIA)
  • American Society of Safety Professionals
  • IEEE Signal Processing Society

Certifications

  • ISTQB Certification in Wireless Software Testing
  • Project Management Professional (PMP)
  • EULER Founder Certification for SDR Development
  • Certified LTE RF Optimization Engineer
  • Certified Information Systems Auditor (CISA) with Radio Focus
  • Certified Telecommunications Network Specialist (CTNS)
  • Cisco Certified Network Associate (CCNA)
  • iBwave Level 3 In-Building Wireless Certification
  • Anritsu Certified RF Drive Test Specialist
  • Salesforce

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